Teresa Berkstresser
Sacramento,CA
Summary
Proactive General Manager and Bar Manager with extensive experience in budget management, employee training, and operations. Successfully increased sales and profitability through strategic planning and strong vendor relationships. Known for enhancing customer satisfaction and fostering a positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Gone West Family Resturant
12.2017 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Manager/Server
Big Johns Texas BBQ
04.2016 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Bar Manager
Kens Old West
05.2010 - 02.2014
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
High School Diploma -
Page High School
Page, AZ05.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Team Leadership
- Staff Management
- Staff Training
- Employee Scheduling
- Vendor relationships
Certification
Food Managers certificaton
Alcohol Training
Timeline
General Manager
Gone West Family Resturant
12.2017 - 06.2024
Manager/Server
Big Johns Texas BBQ
04.2016 - 09.2021
Bar Manager
Kens Old West
05.2010 - 02.2014
High School Diploma -
Page High School
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