Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Brown

Chipley,FL

Summary

Experienced Financial Servies Manager successful in maintaining highly effective team with a focus on account service and retention. Detail-oriented financial professional with 35+ years of industry experience. Persuasive communicator with a proactive approach to resolving account and customer service issues. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

22
22
years of professional experience

Work History

Recruiting Associate/ Talent & Acquisition

Wells Fargo Bank
07.2020 - 08.2023
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Partnered with colleges and universities for campus recruiting events, expanding talent pipelines for entry-level positions.
  • Coordinated schedules to arrange management interviews with applicants.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Managed full cycle recruitment process, ensuring a positive candidate experience from application to onboarding.
  • Worked well in a team setting, providing support and guidance.
  • Optimized job postings for search engine visibility, resulting in increased organic traffic from qualified applicants.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.

Branch Manager

Wells Fargo Bank
06.2001 - 07.2020
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Complied with established internal controls and policies.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Worked effectively in fast-paced environments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Generated financial and operational reports to assist management with business strategy.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Education

Chipola College
Marianna, FL

High School Diploma -

Chipley High School
Chipley, FL
05.1985

Skills

  • Employee Relations
  • Human resources knowledge
  • Candidate Screening
  • Recruiting and Sourcing
  • Time Management
  • Team motivation
  • Pre-screening candidates
  • Candidate pipeline management
  • Good Judgment
  • Documentation And Reporting
  • Interpersonal Relations
  • Problem Resolution
  • Schedule Management
  • Customer Service
  • Professional and Courteous
  • Relationship Building

Timeline

Recruiting Associate/ Talent & Acquisition

Wells Fargo Bank
07.2020 - 08.2023

Branch Manager

Wells Fargo Bank
06.2001 - 07.2020

Chipola College

High School Diploma -

Chipley High School

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Teresa Brown