Teresa Brown
Tucson,AZ
Summary
Resourceful Customer Service Representative, been working with pharmacy on and off since 1989, i have a lot of experience in customer service, pharmacy claims and benefits.
Looking to stay with the company until i retire that being said i feel like I have learned enough to start to branch out for movement up in the company.
I will give it my all, I am responsible in showing up for work as my attendance shows
Overview
15
15
years of professional experience
Work History
CSR
OptumRx
Tucson, AZ
10.2021 - Current
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Provide excellent customer service to our members and beneficaries
- Provide information about their prescription plans and how they work
- Provide customer service to pharmacies needing assistance getting claims to go through the plan
Collections Agent
GC Services
Tucson, AZ
05.2014 - 08.2018
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Provided excellent customer service to customers in regards to their student loans
- enrolled customers into rehab programs to get loans out of default
CSR
APAC Customer Services
Tucson, AZ
11.2009 - 05.2014
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Handled customer inquiries and complaints in a timely manner.
- Updated the mail order systems with order specifics, customer details, preferences, and billing information
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Pontiac High School
Pontiac, MI01-1982
Skills
- Complaint Handling
- Inbound and Outbound Calling
- Complaint resolution
- Problem-solving abilities
- Computer Proficiency
- Order Fulfillment
- Microsoft Office expertise
- Active Listening
- Microsoft Outlook
- Professional telephone demeanor
- Customer Service
Timeline
CSR
OptumRx
10.2021 - Current
Collections Agent
GC Services
05.2014 - 08.2018
CSR
APAC Customer Services
11.2009 - 05.2014
High School Diploma -
Pontiac High School