Teresa Burr
Chesterfield
Summary
Dynamic sales operations leader with a proven track record at Select Laboratories, excelling in operational efficiency and client acquisition. Skilled in sales training and territory management, I foster strong relationships while resolving conflicts with empathy. Committed to enhancing customer loyalty and optimizing sales processes for sustained growth.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Performance-oriented Sales Leader offering exceptional record of achievement over -30 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
14
14
years of professional experience
Work History
Assistant Vice President of Sales Operations
Select Laboratories
08.2012 - Current
- Maintaining a positive repro between the clients and staff team members.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Performed tasks as member of line staff to reduce wait time.
- Developed and implemented training processes to achieve high quality of care for patients.
- Managed effective schedules to cover all areas in each regions
- Interviewed and hired phlebotomists and office personnel.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Traveled throughout the state helping in all areas in need of any assistance in the field.
Phlebotomy Instructor
Northeastern Technical Colledge
04.2014 - 01.2018
- Consulted with management about students in danger of not passing classes.
- Collaborated with healthcare professionals to provide students with accurate information on current trends in the field of phlebotomy.
- Coached students on individual level with patience and positive reinforcement.
- Maintained detailed records of student progress, attendance, and performance to ensure accurate documentation and adherence to program requirements.
- Evaluated student performance using both formative and summative assessment tools, adjusting instruction as needed to address individual needs.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
Customer Service Representative
Millennium Laboratories Inc.
05.2011 - 05.2012
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Education
ASCP Certified - Phlebotomy
ASCP Board of Certification in Phlebotomy
Charleston, SC01-1992
GED -
Chesterfield High
Chesterfield, SC01-1990
CNA Certificate - CNA
Chesterfield Marlboro Tech
Cheraw, SC01-1990
Skills
- Operational efficiency
- Key account management
- Sales process optimization
- Sales training
- Territory management
- Client acquisition
- Operations
- Upselling strategies
Timeline
Phlebotomy Instructor
Northeastern Technical Colledge
04.2014 - 01.2018
Assistant Vice President of Sales Operations
Select Laboratories
08.2012 - Current
Customer Service Representative
Millennium Laboratories Inc.
05.2011 - 05.2012
ASCP Certified - Phlebotomy
ASCP Board of Certification in Phlebotomy
GED -
Chesterfield High
CNA Certificate - CNA
Chesterfield Marlboro Tech
Similar Profiles
Nicolette GialeniosNicolette Gialenios
Intern at Select Well LaboratoriesIntern at Select Well Laboratories
Lakshmi Vysakh MenonLakshmi Vysakh Menon
Human Resources Manager (HRBP) at Select Infrastructure Private Limited (Nexus Select Trust)Human Resources Manager (HRBP) at Select Infrastructure Private Limited (Nexus Select Trust)
Jason YinJason Yin
Senior Laboratory Technician at Biotest Laboratories（Symbio Laboratories Owned）Senior Laboratory Technician at Biotest Laboratories（Symbio Laboratories Owned）
Faik NekicFaik Nekic
Owner/CEO at FN Home ImprovementOwner/CEO at FN Home Improvement
David LawsonDavid Lawson
Personal Care Assistant at Hanmi Homehealth IncPersonal Care Assistant at Hanmi Homehealth Inc