Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Campos

Indio Hills,CA

Summary

Dynamic food service professional with extensive experience at Augustine Casino, excelling in guest relations and cash handling. Proven ability to enhance customer satisfaction through efficient service and strong relationship management. Recognized for maintaining cleanliness standards and effectively upselling menu items, contributing to increased sales and repeat business.

Overview

18
18
years of professional experience

Work History

Food Server

Augustine Casino
07.2021 - 07.2025
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Streamlined food preparation process, reducing wait times for orders.

Hostess / Cashier

Augustine Casino
02.2012 - 07.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Busser

Augustine Casino
08.2011 - 02.2012
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.

Cashier

China Buffet Chinese Restaurant
02.2007 - 10.2007
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Increased sales of promotional items by informing customers about current offers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Diploma -

La Familia High School
Thermal, CA
06.2006

Skills

  • Cash handling
  • Food handling
  • Professional attitude
  • Order taking
  • Safe food handling
  • Cleanliness standards
  • Menu memorization
  • Relationship management
  • Food station setup
  • Table setting
  • Guest relations
  • Relationship building

Timeline

Food Server

Augustine Casino
07.2021 - 07.2025

Hostess / Cashier

Augustine Casino
02.2012 - 07.2021

Busser

Augustine Casino
08.2011 - 02.2012

Cashier

China Buffet Chinese Restaurant
02.2007 - 10.2007

Diploma -

La Familia High School

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Teresa Campos