Zaira Diaz Celestino
Coachella,CA
Summary
Multi-talented dedicated leader with highly effective interpersonal skills and a proven track record of casino operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
8
8
years of professional experience
Work History
Player's Club Lead
Augustine Casino
84-001 Ave 54th Coachella Ca. 92236
06.2023 - Current
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of promotions and services and creating welcoming, positive experiences.
- Investigates and resolves customer inquiries and complaints quickly.
- Exhibits high energy and professionalism when dealing with clients and staff.
- Responds to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborates with marketing and helps to run promotions smoothly.
Special Events Coordinator
Fantasy Springs Resort Casino
Indio, United States
10.2020 - 01.2023
- Ensured proper implementation of all promotions and events. Supervised staff during promotions and maintained efficient performance including set-up, event registration and gift distribution.
- Maintained working knowledge of all Promotions and Special Events in order to effectively explain to guest.
- Runs tournaments and drawings effectively. By using ACSC and Edraw to execute all promotions.
- Performs all duties in accordance with regulatory, departmental and company policies and procedures.
- Has worked with our advertising department to host our Lucky Puck giveaways for Fox News.
- Has mastered to learn programs in order to make reports, excel sheets, competitive calendar's, and one sheets.
Business Ops Coordinator
Wyndham Destinations
Indio, CA
07.2017 - 08.2020
- Provided direction and guidance to internal employees in order to achieve targets.
- Assisted in the daily management and activities by preparing a variety of different written communications, reports and documents to ensure smooth operations.
- Worked on manifests with all incoming tours for the day and made sure all were eligible to tour.
- Audited Indio, Big Bear, and Palm Spring site for employee timecards.
- Created and executed Worldmark timeshare contracts.
Drop/ Count Team
Spotlight 29 Casino
Coachella, CA
12.2015 - 07.2017
- Responsible for providing great customer service, planning and scheduling.
- Prepare paperwork for audit as well as to transfer information into ACSC system.
- Dropping all table games and slots machines. Ensuring that all cash and chips match up with reports and all money is strapped and bundled up.
- Ensure cash amounts for all tokens, bartenders, servers, dealers, slot attendants, and Restaurant servers up too 100 a day.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Education
High School Diploma -
Desert Mirage High School
Thermal, CA06.2013
Skills
- Multi-tasking
- Communication
- Team work
- Confidence
- Dependability
- Planning/ Organization expert
- Strategic Thinking
Accomplishments
Q3 ELITE Winner 2019
Voted by team members for going above and beyond to helping guest and covering any department when needed.
Timeline
Player's Club Lead
Augustine Casino
06.2023 - Current
Special Events Coordinator
Fantasy Springs Resort Casino
10.2020 - 01.2023
Business Ops Coordinator
Wyndham Destinations
07.2017 - 08.2020
Drop/ Count Team
Spotlight 29 Casino
12.2015 - 07.2017
High School Diploma -
Desert Mirage High School