Teresa Capilla
Summary
Dynamic professional with a demonstrated history at Costco Wholesale, where I excelled in boosting customer engagement and optimizing payroll processes. Proficient in SAP and CRM, I bring outstanding organizational skills and a talent for building strong business relationships. Fluent in Spanish, I'm adept at creating inclusive environments and achieving results through strategic planning and effective communication.
Overview
15
15
years of professional experience
Work History
Membership Clerk
Costco Wholesale
01.2023 - Current
- Drive sales through effective customer engagement, suggestive selling, and product knowledge sharing
- Provide exceptional customer service, addressing inquiries on membership benefits and policies
- Maintain accurate membership records and transactions
- Manage customer returns and exchanges adhering to Costco's policies
- Organize records of returned merchandise for accounting purposes
Administrative Assistant
Costco Wholesale
01.2021 - Current
- Administer payroll ensuring accurate and timely processing of employee compensation
- Maintain comprehensive personnel records including benefits and attendance
- Facilitate new hire onboarding and conduct orientations for seamless integration
- Conduct audits to ensure inventory accuracy and resolve discrepancies promptly
- Proficient in Cadient, Kronos, Excel, PowerPoint, SAP, CRM, and Bi Reporting for operational tasks
College Tutor
Pomona Unified School District
10.2018 - 05.2020
- Provided personalized tutoring in reading and writing
- Facilitated engaging learning activities for students
- Created and maintained warm and welcoming tutoring environment conducive to learning
- Helped develop study habits by providing tips on how to manage time efficiently when studying or completing assignments
File Clerk
Armando Villegas & Associates
01.2010 - 02.2015
- Filed legal documentation and prepared documents for signing
- Conducted data entry and maintained company records
- Completed general financial activities, such as processing accounts payable, reviewing invoices, collecting cash payments, or issuing receipts
Education
MASTER OF SCIENCE - HUMAN RESOURCE MANAGEMENT
Pepperdine University
Malibu, CA08.2024
BACHELOR OF SCIENCE - LIBERAL STUDIES, GENERAL EDUCATION
University of California Riverside
Riverside, CA06.2021
GENERAL EDUCATION - undefined
Mt. San Antonio College
Walnut, CA06.2020
HIGH SCHOOL DIPLOMA - undefined
Pomona Catholic High School
Pomona, CA05.2010
Skills
- Excellent written and verbal communication skills
- Personnel records management
- Compensation/payroll
- HR policies
- Workforce planning
- Talent recruitment
- Employee onboarding
- HRIS management
- Payroll administration
- Background checks
Accomplishments
Deans Honor Roll
Member of SHRM
Languages
Spanish
Native or Bilingual
Timeline
Membership Clerk
Costco Wholesale
01.2023 - Current
Administrative Assistant
Costco Wholesale
01.2021 - Current
College Tutor
Pomona Unified School District
10.2018 - 05.2020
File Clerk
Armando Villegas & Associates
01.2010 - 02.2015
BACHELOR OF SCIENCE - LIBERAL STUDIES, GENERAL EDUCATION
University of California Riverside
GENERAL EDUCATION - undefined
Mt. San Antonio College
HIGH SCHOOL DIPLOMA - undefined
Pomona Catholic High School
MASTER OF SCIENCE - HUMAN RESOURCE MANAGEMENT
Pepperdine University
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