Summary
Overview
Work History
Education
Skills
Timeline
Generic

TERESA CASTILLO

Covina,CA

Summary

Dynamic professional with a proven track record in customer service and administrative efficiency, notably at TTEC. Skilled in conflict resolution and QuickBooks, I excel in transforming customer interactions into lasting relationships. Achieved significant improvements in client satisfaction and operational productivity, underscoring a strong blend of technical savvy and empathetic communication.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

TTEC
Sacramento, CA
10.2022 - Current
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Update application
  • change insurance plans
  • Manual verification

adminsitrative assistant

Cesars woodworks inc
Baldwin Park, US
09.2016 - Current
  • Was in charge of accounts receivable and payable
  • Wrote meeting minutes and edited subcontractor proposals, project punchlists, transmittals, and memorandums for organizational support
  • Photocopy, print, and check documents on behalf of other colleagues
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth

clerk

House of Lumber Plywood & Hardware
Sacrament, US
10.2011 - 09.2015
  • Increased office productivity by digitizing and reorganizing over [Number] [Type] files
  • Checked credit cards, gave change, and collected and processed over $[Amount] in [Type] payments
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
  • Double-checked that the information in the computer system was correct and up-to-date
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
  • Was prompt in greeting customers
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Do some administrative work, such as filing and keeping track of incoming products
  • Use office equipment such as photocopiers, scanners, and computers

Education

Medical Insurance Billing - trade school

kaplan college
Riverside, CA
01.2009

GED -

Inland Career Education Center
San Bernardino, CA
01.2009

Phlebotomy -

AMERICAN UNIVERSITY OF MEDICAL TECHNOLOGY
Ontario, CA

Skills

  • Appointment setting
  • Technologically savvy
  • Faxing paperwork
  • IManage proficiency
  • Conflict resolution
  • Invoice processing
  • Team Leadership
  • Technical support
  • Customer service
  • QuickBooks expert
  • Mail handling
  • Organizing packages
  • Social media management
  • Account updating
  • Scheduling
  • Complaint resolution
  • Customer relationship management (CRM)
  • Proofreading
  • Recordkeeping strengths
  • Problem-solving
  • Strong teamwork
  • Call center operations
  • Technical troubleshooting
  • Merchandise upselling
  • Multi-line phone talent
  • Order fulfillment
  • POS systems expert
  • Credit card payment processing
  • Retail store support
  • Time management
  • Opening and closing accounts
  • Call management
  • Payment processing
  • Empathy and patience
  • Product and service solutions
  • Live chat support

Timeline

Customer Service Representative

TTEC
10.2022 - Current

adminsitrative assistant

Cesars woodworks inc
09.2016 - Current

clerk

House of Lumber Plywood & Hardware
10.2011 - 09.2015

Medical Insurance Billing - trade school

kaplan college

GED -

Inland Career Education Center

Phlebotomy -

AMERICAN UNIVERSITY OF MEDICAL TECHNOLOGY

Similar Profiles

CREATE PROFILE
TERESA CASTILLO