Teresa Caywood
Hickory,NC
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
11.2025 - Current
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face or on phone.
- Managed timely and effective replacement of damaged or missing products.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Performed follow-up services for dissatisfied customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Service Coordinator
Honda of North Carolina
05.2025 - 11.2025
- Prepared reports on service performance metrics and key indicators for management review.
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Prep Line Cook
First Watch
03.2024 - 05.2025
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Sales Agent
Concentrix
01.2023 - 03.2024
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of cellular products or services to promote sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Fred T. Foard High School
Newton, NC06-2010
Skills
- Complex Problem-solving
- Call handling
- Customer service background
- Innovative
- Remote office availability
- Service standard compliance
- Professionalism
- Product knowledge
- Professional telephone demeanor
- Issue and complaint resolution
- High-energy attitude
- Conflict resolution
Timeline
Service Advocate
Target
11.2025 - Current
Service Coordinator
Honda of North Carolina
05.2025 - 11.2025
Prep Line Cook
First Watch
03.2024 - 05.2025
Sales Agent
Concentrix
01.2023 - 03.2024
High School Diploma -
Fred T. Foard High School