Teresa Cerda
Camarillo,CA
Summary
Veteran professional brings many years of related experience. Specializing in schedule management and team collaboration. Detail-oriented skills provide the ability to enhance communication and streamline logistics throughout the workplace.
Overview
25
25
years of professional experience
Work History
Stay at Home Parent
Self-employeed
Camarillo, California
03.2009 - Current
- Manage daily schedules and routines for children's activities and education.
- Organize family logistics for appointments, travel, and errands.
- Facilitate communication between family members to enhance teamwork.
Account Representative
Southern California Edison
Irwindale, CA, CA
03.2007 - 03.2009
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Managed account data entry and maintained accurate customer records.
- Educated customers on energy-saving programs and services offered by the company.
- Responded quickly to customer inquiries via phone or email.
- Advised clients on best practices related to their accounts.
- Provided excellent customer service to ensure client satisfaction.
- Developed and maintained strong relationships with clients and colleagues.
- Actively participated in weekly team meetings to discuss progress on projects.
- Participated in training programs designed to enhance job knowledge.
Collections Representative
Countrywide Home Loans
Simi Valley, California
05.2001 - 03.2007
- Contacted customers to discuss and resolve past due accounts.
- Assisted clients in establishing tailored payment plans to meet financial situations.
- Analyzed customer financial statements to determine payment plans.
- Explained payment options clearly to clients, enhancing their understanding of terms.
- Followed up on customer commitments regarding payments or settlements to ensure compliance.
- Maintained compliance with company policies and legal regulations during collections activities.
- Provided training and support to new team members on procedures.
Education
High School Diploma -
Oxnard High School
Oxnard, CA06-2000
Some College (No Degree) - Interior Design
Ventura College
Ventura, CASkills
- Schedule management
- Time management
- Data entry
- Team collaboration
- Analytical thinking
- Attention to detail
- Organized
- Account management
- Friendly and respectful
Timeline
Stay at Home Parent
Self-employeed
03.2009 - Current
Account Representative
Southern California Edison
03.2007 - 03.2009
Collections Representative
Countrywide Home Loans
05.2001 - 03.2007
High School Diploma -
Oxnard High School
Some College (No Degree) - Interior Design
Ventura College