Teresa Chandler
Paris,TN
Summary
Accomplished Medical Billing Manager with a proven track record at Campbell Therapy Center, LLC, enhancing patient satisfaction and reducing claim denials by implementing effective denial management strategies and fostering strong insurance company relationships. Expert in medical billing software and known for exceptional team leadership qualities, consistently optimizing billing practices and compliance. Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 34 years of experience in the medical office and excellent communication skills.
Overview
29
29
years of professional experience
Work History
Medical Billing Manager
Campbell Therapy Center, LLC
02.2012 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Obtaining prior authorization from insurance/worker's compensation for physical therapy
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
Surgical Coordinator
Bone and Joint Specialists
08.1999 - 12.2011
- Facilitated clear communication between physicians and patients, explaining complex medical terminology in easily understandable terms.
- Obtaining prior authorization from insurance/worker's compensation for inpatient and outpatient surgeries as well as outpatient imaging and scheduling of them.
- Maintained strict adherence to infection control protocols while performing wound care tasks or preparing instruments for sterilization, safeguarding the health of both patients and staff members.
- Provided exceptional support to surgeons during orthopedic procedures, ensuring optimal results while minimizing risks to patients.
- Prepared patients for surgeries by thoroughly reviewing preoperative instructions, addressing any concerns or questions they may have had.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Developed positive relationships with patients through empathetic listening skills combined with a genuine interest in their well-being during their time at the clinic.
- Streamlined clinic operations by efficiently scheduling appointments and managing patient flow, optimizing the overall experience for both patients and staff.
- Transcription of notes for patient office visits
Receptionist/Surgical Scheduler
Henry County Orthopedics and Sports Medicine Inc
07.1995 - 08.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Scheduled all orthopedic surgeries, MRI, CT scans as well as getting authorization for all of these.
- Billing/coding of surgical procedures
Education
Medical Assistant - Medical Assistant
West Tennessee Business College
Jackson, TN05.1989
High School Diploma -
Milan High School
Milan05.1988
Skills
- HIPAA Compliance Knowledge
- Claims Processing Proficiency
- Obtaining prior authorizations from Insurance Companies
- Patient Confidentiality Practices
- Team Leadership Qualities
- Electronic Health Records Experience
- Payment Posting Abilities
- Staff Training and Development
- Accounts receivable management
- Denial Management Strategies
- Medical Coding Expertise
- Medical Billing Software Mastery
- Collections Process Handling
- CPT Coding Understanding
- ICD-10 Familiarity
- Collections experience
- Claims Processing
- Insurance Verification
Timeline
Medical Billing Manager
Campbell Therapy Center, LLC
02.2012 - Current
Surgical Coordinator
Bone and Joint Specialists
08.1999 - 12.2011
Receptionist/Surgical Scheduler
Henry County Orthopedics and Sports Medicine Inc
07.1995 - 08.1999
Medical Assistant - Medical Assistant
West Tennessee Business College
High School Diploma -
Milan High School
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