Teresa Chandler
Viola,WI
Summary
Dedicated Medical Assistant with a proven track record at the American Center for Spine and Neurosurgery, excelling in HIPAA compliance and fostering patient trust through compassionate communication. Expert in medical records management and patient scheduling, significantly enhancing clinic efficiency and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Assistant
American Center for Spine and Neurosurgery
04.2013 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Schedule treater depositions .
- Schedule Independent Medical Exams.
- Schedule phone meetings.
- Provide information to the doctors for narrative reports.
Education
Certificate - Medical Assisant
U.S. Career Institute
Fort Collins, CO01-2015
High School Diploma -
Williamsfield High School
Williamsfield, IL05-1988
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Medical terminology
- Clinical documentation
- Data entry
- Electronic medical records
- Compassionate
- Appointment setting
- Medical records management
Timeline
Medical Assistant
American Center for Spine and Neurosurgery
04.2013 - Current
Certificate - Medical Assisant
U.S. Career Institute
High School Diploma -
Williamsfield High School
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