Teresa Chuon

• Oversee accounts receivable and accounts payable.
• Monitor cash flow, track billing cycles, and manage collection processes to hit facility financial goals.
• Preparing month-end reports, tracking case-costing variances, and drafting annual budgets.
• Monitor insurance verification, pre-authorizations, benefit checks, and patient collections.
• Oversee daily administrative workflows, including patient registration, scheduling, check-in/check-out processes, and medical records maintenance.
• Ensure strict patient confidentiality and HIPAA compliance across all front-office touchpoints.
• Act as a primary liaison between the ASC and surgeon office managers and, schedulers.
• Provide ongoing communication and onboarding education for external clinics to drive surgical case volume to the center.
• Hire, train, supervise, and evaluate front-office and business office personnel
• Handle payroll, employee benefit documentation, and staff scheduling
• Ensure compliance with company policies and industry regulations through regular audits and process updates.
• Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
• Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.

• Lead daily operations for a specialty outpatient practice, ensuring efficient workflows, staff accountability, and high-quality patient service.

• Monitor key performance indicators and lead process improvement efforts to enhance clinic performance and operational outcomes.

• Develop and implement organizational policies and procedures to improve operational consistency and support practice goals.

• Streamlined surgery scheduling processes to enhance coordination among patients, providers, and clinical staff.

• Monitored key performance indicators and led process improvement initiatives to enhance clinic performance and operational outcomes.

• Oversaw headcount planning and monitored profit and loss performance to ensure budget accountability.

•Lead orientation, continuing education, and goal-setting initiatives to strengthen staff engagement and professional growth.

• Conduct financial and quality assurance meetings to review outcomes and support continuous improvement.

• Serve as liaison with attorneys regarding billing records, reports, ledgers, and lien reductions.

• Perform staff audits and inspections to reinforce compliance and operational standards.

• Managed daily operations across multiple clinic locations, ensuring consistent service delivery, efficient patient flow, and compliance with organizational standards.

• Supervised clinic staff across multiple sites, managing interviewing, attendance, disciplinary actions, and performance evaluations to enhance team effectiveness.

• Oversaw accounts receivable and financial transactions, managing profit and loss responsibilities to ensure fiscal accountability.

• Monitored practice metrics and executed improvement plans to strengthen operational efficiency and overall clinic performance.

• Implemented staffing action plans to strengthen retention, improve team stability, and support day-to-day operations.

• Oversaw accounts receivable, financial transactions, and profit and loss responsibilities.

• Created staff schedules, processed timecards and payroll, and managed paid time off requests to support operational continuity.

• Resolved patient grievances and supported service recovery efforts in a timely and professional manner.

• Ensured compliance with company policies, procedures, and Occupational Safety and Health Administration requirements.

• Supervised orientation, training, and cross-training of clinic staff to ensure competency and compliance with established policies and standards.

•Supported oversight of clinic personnel by reinforcing performance expectations, coaching employees, and assisting with daily operations.

• Monitored patient flow and clinic throughput to maintain efficient operations and timely care delivery.

• Applied surge protocols and coordinated staff support during high-volume periods to help reduce wait times and maintain service levels.

• Coordinated with site staff to support high-quality patient service and effective outpatient care.

• Assisted with improvement initiatives focused on scheduling efficiency, workflow enhancement, and operational performance.

• Supported employee engagement and retention through coaching, follow-through, and team leadership.

• Maintained compliance with Occupational Safety and Health Administration standards, housekeeping expectations, and preventive equipment maintenance schedules.