Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Teresa Cleppe

Teresa Cleppe

Wellsburg

Summary

Dynamic professional with a proven track record of excelling in customer service and operational efficiency. Skilled in conflict resolution and staff training, I enhanced customer satisfaction and streamlined processes, contributing to a positive branch environment. Detail-oriented and proactive, within all verbal and written documentation.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Bank Assistant /Bank Teller

Solon State Bank
07.2021 - 08.2024
  • Assisted customers with account inquiries and transactions, ensuring accurate and efficient service.
  • Supported daily banking operations by processing deposits, withdrawals, and transfers accurately.
  • Learned bank policies and procedures to provide reliable information to clients and staff.
  • Maintained organized records of customer interactions and transactions for compliance purposes.
  • Collaborated with team members to improve customer service practices within the branch.
  • Utilized banking software to assist in managing accounts and tracking financial transactions.
  • Adapted quickly to new tools and systems, enhancing overall operational efficiency.
  • Participated in training sessions to develop product knowledge and improve customer engagement skills.
  • Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
  • Provided exceptional service to customers through timely responses and personalized solutions.
  • Informed existing customers about bank's products and services and worked to resolve issues.
  • Managed cash handling procedures with accuracy, reducing discrepancies in end-of-day balancing reports.
  • Streamlined daily operations for improved time management and increased productivity.
  • Participated in community outreach events as a representative of the bank, helping enhance brand visibility within local markets.
  • Assisted with account openings, closings, and maintenance tasks while adhering to strict confidentiality guidelines.
  • Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.

School Bus Driver and Attendant

College Community School District
08.2022 - 01.2024
  • Ensured student safety during transport by adhering to traffic regulations and school policies.
  • Conducted pre-trip inspections, identifying and addressing potential mechanical issues promptly.
  • Maintained accurate records of routes, schedules, and student attendance for administrative review.
  • Assisted with onboarding new drivers, sharing best practices for safety and efficiency.
  • Communicated effectively with parents and school staff regarding transport-related concerns or changes.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Isle Online Manager

HY VEE
03.2019 - 12.2020
  • Led team in implementing process improvements to enhance operational efficiency.
  • Developed and maintained performance metrics to track team productivity and project outcomes.
  • Mentored junior staff, providing guidance on best practices and professional development.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School Diploma -

Marshalltown Senior High
Marshalltown, IA

Skills

  • Proactive self-starter
  • Customer privacy protection
  • Verbal and written communication
  • Staff training and development
  • Documentation and reporting
  • Effective conflict resolution
  • Safety procedures
  • Coaching and mentoring
  • Positive attitude
  • Detail-oriented approach
  • Excellent communication
  • Effective multitasking
  • Dependable and reliable

Interests

My interest and reason for living are my grandchildren and being a active part of their everyday lives teaching them and learning from them I love to incorporate my hobbies and interest with them The bonds and memories we make are the best


My hobbies are cooking, baking, crafting, outdoor activities and experiencing new local proprietors


I love growing herbs, vegetables, or fruits in home gardens


I am an avid pie baker and almost opened my own pie shop


I enjoy cooking for friends and family gatherings and recently have started to experiment in bread baking for sharing


Crafting and painting for the holidays and creativity


My husband and I love to go camping, fishing and kayaking along with other outdoor recreation


I love to support new and up coming small businesses I feel community support is crucial to their survival They are unique, fun and usually have some of the best dishes to try, and always best with a friend or two

Timeline

School Bus Driver and Attendant

College Community School District
08.2022 - 01.2024

Bank Assistant /Bank Teller

Solon State Bank
07.2021 - 08.2024

Isle Online Manager

HY VEE
03.2019 - 12.2020

High School Diploma -

Marshalltown Senior High

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