Teresa Clifton
Greensboro,NC
Summary
Goal-oriented Customer Service Manager experienced in managing daily operations of Customer Service and Account Management teams. Recognized consistently for performance excellence and contributions to the success of the organization. Strengths in effectively leading diverse teams backed by training in Leadership Essentials and development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
35
35
years of professional experience
Work History
Customer Service Manager
LabCorp DNA Identification Testing Division
07.2021 - 11.2024
- Lead process improvement and problem-solving efforts.
- Assessed employee performance.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Resolved issues to build rapport and relationships with clients.
- Managed day-to-day customer service operations to provide staff with guidance and drive productivity.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Customer Service Supervisor
LabCorp
05.1990 - 06.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Education
University of North Carolina At Greensboro
Greensboro, NCSkills
- Team Leadership
- Training and Development
- Schedule Coordination
- Prospecting Clients
- Research and due diligence
- Customer relations
- Inter-department collaboration
- Workflow planning
- Staff Management
- Policy and procedure modification
- Documentation and control
- Customer service
Professional Associations
North Carolina Child Support Council executive board member, 2020-2024
Labcorp Women Empowerment Network member-Burlington NC, 2021-2024
Labcorp PULSE ERG member and mentor, 2021-2024
Labcorp Women Empowerment Network-RTP member and steering committee, 2019-2021
Labcorp Women In Leadership member, 2018-2020
Contact
Greensboro, NC 27405
Education and Training
Greensboro, NC
Timeline
Customer Service Manager
LabCorp DNA Identification Testing Division
07.2021 - 11.2024
Customer Service Supervisor
LabCorp
05.1990 - 06.2021
University of North Carolina At Greensboro
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