Teresa Clum
Independence,MO
Summary
I was a Civil Servant for 36 years. I am now retired. My experiences range from date entry clerk for the Marine Corps Finance Center to an Assistant Center Director for Citizenship and Immigration Services. I do not possess a college degree but I do possess skills necessary for this position.
During my federal career, I had the opportunity to learn many skills. I feel I would be a good for this position as I have a love for reading and books.
Overview
15
15
years of professional experience
Work History
Section Chief
Citizenship And Immigrations Services (CIS)
Lee's Su, MO
11.2017 - 04.2021
Section Chief responsible for managing congressional inquiries
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
Immigration Services Officer
Citizenship And Immigration Services
Washigton , DC
10.2014 - 11.2017
- Managed 138 Application Support Centers throughout the United States. Puerto Rico, Guam, U.S. Virgin Islands and Guam.
- Worked closely with the Federal Bureau of Investigations on specific finger print requirements for the agency.
- Advised, monitored and supervised several teams of employees with varying duties.
- Met with employees bi-annually and annually to give performance reviews
Assistant Center Direcotr
Citizenship And Immigration Services
Lee's Summit, MO
05.2006 - 11.2014
- Managed a unit of 79 employees, including 5 Supervisors and 3 Sections Chiefs.
- Responsible for overseeing a $250M Records contract that serviced the 87 Immigration Field Offices.
- Wrote/competed Immigration contracts
- Advised employees
- Conducted bi-annual/annual performance reviews
Education
High School Diploma -
Truman High School
Independence, MO05.1978
Skills
- Inventory Control Processes
- Conflict Resolution Techniques
- Finance and Accounting Oversight
- Consumer Behavior
- Corrective Actions
- Budget Adherence
- Professional Relationships
- Administrative Management
- Policy Development and Enforcement
- Records Organization and Management
- Financial Records
- Data Entry
- Hiring and Onboarding
- Food Allergies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Section Chief
Citizenship And Immigrations Services (CIS)
11.2017 - 04.2021
Immigration Services Officer
Citizenship And Immigration Services
10.2014 - 11.2017
Assistant Center Direcotr
Citizenship And Immigration Services
05.2006 - 11.2014
High School Diploma -
Truman High School
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