Teresa Contreras
Pittsburg,CA
Summary
Flexible and organized professional with several years of experience in customer service. Recognized for high productivity levels and efficiency in task completion. Skilled in team leadership, customer service management, and inventory control, ensuring smooth restaurant operations. Excel in communication, problem-solving, and time management, contributing to elevated guest satisfaction and team performance.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Broderick Roadhouse
Walnut Creek, California
07.2020 - Current
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Delegated work to staff, setting priorities and goals.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Scanning Coordinator
Cardenas Markets
Pittsburg, CA
01.2022 - 08.2022
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Processed batches of documents according to established guidelines and regulations.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Conducted price audit scans and documented results in software.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Performed quality assurance checks to ensure accuracy of scanned documents.
- Completed price changes and maintained proper signage for product displays.
Training Bartender
Puesto
Concord, California
08.2018 - 07.2020
- Managed accurate bar tabs and processed cash and credit card transactions.
- Provided leadership support to fellow team members through coaching and mentoring activities.
- Effectively multitasked within fast-paced environment.
- Ensured compliance with all local, state and federal regulations concerning alcoholic beverages.
- Maintained a safe working environment by adhering to safety guidelines established by the restaurant.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Greeted guests with friendliness and professionalism.
- Adhered to company policies and procedures while providing an exceptional guest experience.
Education
Associate of Science - Medical Assistant
San Joaquin Valley College
Rancho Cucamonga, CA07-2011
Skills
- Health and safety standards
- Staff supervision
- Guest relations
- Team coordination
- Employee motivation
- Operational efficiency
- Conflict resolution
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Scanning Coordinator
Cardenas Markets
01.2022 - 08.2022
Restaurant Supervisor
Broderick Roadhouse
07.2020 - Current
Training Bartender
Puesto
08.2018 - 07.2020
Associate of Science - Medical Assistant
San Joaquin Valley College