Teresa M Cumberledge
Rock Creek,OH
Summary
Professional healthcare provider with extensive experience in fast-paced medical environments. Demonstrates strong skills in patient care, emergency response, and life-saving procedures. Known for excellent teamwork, adaptability, and reliability in high-pressure situations. Skilled in using advanced medical equipment and maintaining composure during critical incidents.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
University Hospitals
Chardon, OH
06.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Answered incoming calls, scheduled appointments and filed medical records.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Emergency Medical Technician
South Central Ambulance
Rome, Ohio
04.2020 - 01.2022
- Coordinated smooth hospital transfers by reporting observations and treatments to physicians, nurses, and other healthcare facility staff.
- Offered individualized care to stabilize patients for transport and prepare for hospital care.
- Responded to accident scenes, triaged victims, and determined order of care for different patients and injuries.
- Managed diverse patient needs before hospital treatment, including keeping airways open and controlling bleeding.
- Communicated with dispatchers to provide call details, updates, and to arrange reception of patients at emergency medical facilities.
- Determined the best order of treatment for multiple patients by quickly assessing scene conditions and injury levels.
- Prevented further injuries to accident patients with proper immobilization.
- Completed critical treatments, diagnostic assessments, and monitoring during ambulance transportation.
- Maintained ambulance by cleaning out the back between patients, restocking supplies, and properly storing all equipment.
- Arranged necessary reception at trauma centers by communicating patient conditions in advance.
- Stabilized patients for transport by administering treatments at locations such as accident sites.
- Kept vehicles clean, organized, and well-stocked with medical supplies and equipment.
- Restored patient vitals through basic and advanced cardio-pulmonary resuscitation.
Emergency Communications Dispatcher
Community Care Ambulance
Ashtabula, Ohio
- Prioritized situations based on factors such as current injuries, weapons involved, and potential for further danger.
- Fielded non-emergency calls, relaying information to correct departments and personnel.
- Gained deeper understanding of emergency situations by asking targeted questions.
- Determined necessary response to callers based on situational details, dispatching appropriate services.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Oversaw EMS squad schedule, including making and preparing for multiple hospital, doctor, and dialysis appointments each day.
Data Entry Clerk
Ventureland Title Company
Jefferson, Ohio
11.2016 - 03.2020
- Maintained accuracy while entering high-volume data into designated fields.
- Verified data accuracy by consistently reconciling work with documentation.
- Achieved daily production quotas by through effective workflow prioritization.
- Prepared documents for scanning by removing staples and sorting in correct order.
- Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
- Updated office files daily and kept records organized.
- Managed files and continuously updated and organized records.
- Stayed busy during slow work periods, frequently handling filing and organizational tasks.
- Verified level of supplies and requested new inventory to meet service levels.
- Collaborated with team members to meet daily demands and handle challenging projects.
Home Childcare Provider
ROCK CREEK
ROCK CREEK, OH
06.1999 - 05.2015
- Balanced childrens' schedules around play, rest, and learning activities.
- Handled housekeeping tasks such as cleaning and laundry with efficiency.
- Met childrens' nutritional needs with well-prepared meals and snacks.
- Protected children from harm by monitoring environment and removing hazards.
- Gave children optimal care based on unique needs and preferences and consistently in line with [State] care mandates.
- Improved behavior with modeling and positive reinforcement techniques.
- Kept home environment neat, clean and optimal for children's development.
- Promoted sense of responsibility with volunteerism and chores.
- Boosted academic success, helping with homework, projects and test preparation.
- Helped children develop positive social abilities and life-long learning skills.
- Improved childrens' behavior by modeling appropriate choices, using positive reinforcement, and correcting inappropriate actions.
- Maintained full schedule of extra-curricular activities and entertainment to give each child well-rounded schedules.
Clerk Treasurer
Village of Rock Creek
Rock Creek, Ohio
01.2000 - 01.2010
- Oversaw accurate preparation of financial statements, business activity reports and regulatory submissions.
- Spearheaded short- and long-term financial planning to set and achieve organizational objectives.
- Recommended strategies to increase revenue from sources such as investors and sales channels.
- Optimized utilization of financial resources at department level by offering direction and assistance to unit leaders.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Approached and solved work problems with initiative and knowledge of Village operations.
- Developed solid relationships with staff, customers, and vendors.
- Verified level of supplies and requested new inventory to meet service levels.
- Updated office files daily and kept records organized.
- Oversaw Council and committee meeting schedule, including making and preparing financial reports and minutes from previous meeting each month.
- Managed files and continuously updated and organized records.
- Handled water/sewer utility billing each month. Collected utility payments, applying to customer accounts and making bank deposits every day.
Education
Emergency Medical Certification -
University Hospital Systems
Chardon, Ohio05.2016
High School Diploma - undefined
Jefferson Area High School
Jefferson, Ohio06.1993
Skills
- Accident response
- First aid administration
- Resuscitation
- Patient stabilization
- Task Prioritization
- Injury triage
- Patient triage
- Decision-making
- Stress tolerance
- Emergency assessment
- Multitasking Abilities
Timeline
Patient Access Representative
University Hospitals
06.2021 - Current
Emergency Medical Technician
South Central Ambulance
04.2020 - 01.2022
Data Entry Clerk
Ventureland Title Company
11.2016 - 03.2020
Clerk Treasurer
Village of Rock Creek
01.2000 - 01.2010
Home Childcare Provider
ROCK CREEK
06.1999 - 05.2015
Emergency Communications Dispatcher
Community Care Ambulance
High School Diploma - undefined
Jefferson Area High School
Emergency Medical Certification -
University Hospital Systems