Teresa M Cumberledge
Rock Creek,OH
Summary
Professional healthcare provider with extensive experience in fast-paced medical environments. Demonstrates strong skills in patient care, emergency response, and life-saving procedures. Known for excellent teamwork, adaptability, and reliability in high-pressure situations. Skilled in using advanced medical equipment and maintaining composure during critical incidents.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
University Hospitals
06.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Answered incoming calls, scheduled appointments and filed medical records.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Emergency Medical Technician
South Central Ambulance
04.2020 - 01.2022
- Coordinated smooth hospital transfers by reporting observations and treatments to physicians, nurses, and other healthcare facility staff.
- Offered individualized care to stabilize patients for transport and prepare for hospital care.
- Responded to accident scenes, triaged victims, and determined order of care for different patients and injuries.
- Managed diverse patient needs before hospital treatment, including keeping airways open and controlling bleeding.
- Communicated with dispatchers to provide call details, updates, and to arrange reception of patients at emergency medical facilities.
- Determined the best order of treatment for multiple patients by quickly assessing scene conditions and injury levels.
- Prevented further injuries to accident patients with proper immobilization.
- Completed critical treatments, diagnostic assessments, and monitoring during ambulance transportation.
- Maintained ambulance by cleaning out the back between patients, restocking supplies, and properly storing all equipment.
- Arranged necessary reception at trauma centers by communicating patient conditions in advance.
- Stabilized patients for transport by administering treatments at locations such as accident sites.
- Kept vehicles clean, organized, and well-stocked with medical supplies and equipment.
- Restored patient vitals through basic and advanced cardio-pulmonary resuscitation.
Emergency Communications Dispatcher
Community Care Ambulance
- Prioritized situations based on factors such as current injuries, weapons involved, and potential for further danger.
- Fielded non-emergency calls, relaying information to correct departments and personnel.
- Gained deeper understanding of emergency situations by asking targeted questions.
- Determined necessary response to callers based on situational details, dispatching appropriate services.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Oversaw EMS squad schedule, including making and preparing for multiple hospital, doctor, and dialysis appointments each day.
Data Entry Clerk
Ventureland Title Company
11.2016 - 03.2020
- Maintained accuracy while entering high-volume data into designated fields.
- Verified data accuracy by consistently reconciling work with documentation.
- Achieved daily production quotas by through effective workflow prioritization.
- Prepared documents for scanning by removing staples and sorting in correct order.
- Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
- Updated office files daily and kept records organized.
- Managed files and continuously updated and organized records.
- Stayed busy during slow work periods, frequently handling filing and organizational tasks.
- Verified level of supplies and requested new inventory to meet service levels.
- Collaborated with team members to meet daily demands and handle challenging projects.
Home Childcare Provider
ROCK CREEK
06.1999 - 05.2015
- Balanced childrens' schedules around play, rest, and learning activities.
- Handled housekeeping tasks such as cleaning and laundry with efficiency.
- Met childrens' nutritional needs with well-prepared meals and snacks.
- Protected children from harm by monitoring environment and removing hazards.
- Gave children optimal care based on unique needs and preferences and consistently in line with [State] care mandates.
- Improved behavior with modeling and positive reinforcement techniques.
- Kept home environment neat, clean and optimal for children's development.
- Promoted sense of responsibility with volunteerism and chores.
- Boosted academic success, helping with homework, projects and test preparation.
- Helped children develop positive social abilities and life-long learning skills.
- Improved childrens' behavior by modeling appropriate choices, using positive reinforcement, and correcting inappropriate actions.
- Maintained full schedule of extra-curricular activities and entertainment to give each child well-rounded schedules.
Clerk Treasurer
Village of Rock Creek
01.2000 - 01.2010
- Oversaw accurate preparation of financial statements, business activity reports and regulatory submissions.
- Spearheaded short- and long-term financial planning to set and achieve organizational objectives.
- Recommended strategies to increase revenue from sources such as investors and sales channels.
- Optimized utilization of financial resources at department level by offering direction and assistance to unit leaders.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Approached and solved work problems with initiative and knowledge of Village operations.
- Developed solid relationships with staff, customers, and vendors.
- Verified level of supplies and requested new inventory to meet service levels.
- Updated office files daily and kept records organized.
- Oversaw Council and committee meeting schedule, including making and preparing financial reports and minutes from previous meeting each month.
- Managed files and continuously updated and organized records.
- Handled water/sewer utility billing each month. Collected utility payments, applying to customer accounts and making bank deposits every day.
Education
Emergency Medical Certification -
University Hospital Systems
Chardon, Ohio05.2016
High School Diploma - undefined
Jefferson Area High School
Jefferson, Ohio06.1993
Skills
- Accident response
- First aid administration
- Resuscitation
- Patient stabilization
- Task Prioritization
- Injury triage
- Patient triage
- Decision-making
- Stress tolerance
- Emergency assessment
- Multitasking Abilities
Timeline
Patient Access Representative
University Hospitals
06.2021 - Current
Emergency Medical Technician
South Central Ambulance
04.2020 - 01.2022
Data Entry Clerk
Ventureland Title Company
11.2016 - 03.2020
Clerk Treasurer
Village of Rock Creek
01.2000 - 01.2010
Home Childcare Provider
ROCK CREEK
06.1999 - 05.2015
Emergency Communications Dispatcher
Community Care Ambulance
High School Diploma - undefined
Jefferson Area High School
Emergency Medical Certification -
University Hospital Systems