Veronica Cardenas
Miami
Summary
Personable and approachable with a positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and shows proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and direct access to healthcare services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Mount Nittany Medical Center
11.2024 - Current
- Registered patients and verified insurance information.
- Entered and maintained accurate data in hospital systems.
- Communicated with patients and families in the Emergency Department.
- Collaborated with ED staff to ensure efficient patient flow.
- Adhered to HIPAA compliance and supported emergency response efforts.
Host (Seasonal)
Flanigan’s
05.2024 - 08.2024
- Greeted and seated customers warmly.
- Communicated specials and maintained restaurant cleanliness.
- Contributed to overall customer satisfaction.
Team Member
Jersey Mike’s
01.2024 - 05.2024
- Took customer orders and processed payments.
- Prepared fresh food items and maintained cleanliness.
Senior Brand Ambassador (Assistant Manager)
American Eagle
09.2023 - 01.2024
- Mentored and guided junior ambassadors.
- Coordinated promotional events and enhanced team performance.
- Managed cashier operations.
Brand Ambassador (Seasonal)
American Eagle
05.2023 - 08.2023
- Assisted customers with product selection.
- Maintained a welcoming store environment.
- Collaborated with staff to ensure strong brand representation.
Education
B.S. - Biobehavioral Health
Pennsylvania State University
State College, PA09.2025
High School Diploma -
Miami Senior High School
Miami, FL06.2022
Skills
- Communication & Interpersonal Skills
- Leadership & Team Collaboration
- Organization & Time Management
- Emergency Response & First Aid
- Patient Interaction
- Sales & Customer Service
- HIPAA compliance
- Medical terminology
- EMR
- Statistical data management
Certification
- Microsoft Office Specialist
- Certified Medical Administrative Assistant
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Patient Access Representative
Mount Nittany Medical Center
11.2024 - Current
Host (Seasonal)
Flanigan’s
05.2024 - 08.2024
Team Member
Jersey Mike’s
01.2024 - 05.2024
Senior Brand Ambassador (Assistant Manager)
American Eagle
09.2023 - 01.2024
Brand Ambassador (Seasonal)
American Eagle
05.2023 - 08.2023
B.S. - Biobehavioral Health
Pennsylvania State University
High School Diploma -
Miami Senior High School
Training
- Stop the Bleed Workshop — Latino Pre-Health Student Association
- 2024
- - Learned and practiced emergency first-aid techniques for trauma response.
- - Trained to control severe bleeding and stabilize patients until emergency teams arrive.
- - Strengthened crisis management and healthcare readiness skills.
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