Summary
Overview
Work History
Education
Skills
Timeline
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Minnie Jones

Lake Charles,LA

Summary

As a motivated self-starter with 10 years of experience in the food and hospitality industry, I am dedicated to providing exemplary customer service and delivering results. With a friendly, positive attitude and a proven track record of reliability and trustworthiness, I am committed to exceeding expectations and delivering outstanding results

Overview

10
10
years of professional experience

Work History

Patient Access Representative

Lake Charles Memorial Health System
Lake Charles, LA
07.2024 - Current
  • Register and assist 50-75 patients daily, ensuring accurate entry of demographic, insurance, and medical information in Epic Software.
  • Work closely with healthcare teams to streamline the patient intake process, reducing wait time by 20%.
  • Verify documentation and insurance coverage to prevent billing errors, improving payment collection efficiency.
  • Educate patients on required medical forms, ensuring 100% compliance with hospital policies.
  • Collaborate with leadership and front desk staff to meet patient flow and efficiency goals.

Barista Trainer

Starbucks
Lake Charles, LA
03.2021 - 08.2024
  • Trained and mentored new baristas in customer service, drink preparation, and store policies.
  • Managed an average of 80+ orders per shift, ensuring prompt service and high-quality beverages.
  • Reduced wait times by 30% by optimizing workflows and improving team efficiency.
  • Maintained store operations, cash handling, and inventory management while providing hands-on leadership.

Mail Clerk

The Mail Center of Lake Charles
Lake Charles, LA
10.2019 - 11.2020
  • Processed and dispatched 150-200 mail pieces and packages daily via USPS, FedEx, UPS, and DHL.
  • Assisted internal employees with mail-related inquiries, reducing processing errors by 15%.
  • Managed parcel weighing, shipping cost calculations, and proper package labeling for timely deliveries.
  • Coordinated with delivery drivers and couriers to optimize mail distribution schedules.

Waitress

Johnny's Pizza House
Lake Charles, LA
04.2015 - 11.2019
  • Managed 30-50 tables per shift, ensuring fast, friendly service while maintaining high guest satisfaction.
  • Processed $1,500+in daily transaction, accurately handling cash, credit, and mobile payments.
  • Worked closely with management to streamline order-taking, reducing kitchen errors by 20%.
  • Trained new employees on order management, customer interaction, and restaurant protocols.

Education

High School Diploma -

Barbe High School
Lake Charles, LA
07-2016

Skills

  • Emotional Intelligence
  • Data Acquisition
  • Project Management
  • Customer Service & Client Relations
  • Team Leadership & Collaboration
  • Microsoft Teams
  • Epic Software (Healthcare System)
  • Communication & Interpersonal Skills
  • Conflict Resolution & Problem-Solving

Timeline

Patient Access Representative

Lake Charles Memorial Health System
07.2024 - Current

Barista Trainer

Starbucks
03.2021 - 08.2024

Mail Clerk

The Mail Center of Lake Charles
10.2019 - 11.2020

Waitress

Johnny's Pizza House
04.2015 - 11.2019

High School Diploma -

Barbe High School

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Minnie Jones