Hope Thomas
Houston,TX
Summary
Dedicated Patient Access Representative with 8 years of experience in hospital patient registration and front-end revenue cycle operations. Skilled in patient intake, demographic data collection, scheduling, and delivering excellent patient service in high-volume healthcare environments. Strong knowledge of HIPAA compliance, electronic medical records, and patient flow coordination. Known for accuracy, professionalism, and compassionate patient support.
Overview
2027
2027
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Hospital
Houston, TX
2016 - Current
- Register patients for emergency department, inpatient, and outpatient services.
- Accurately collect and enter patient demographic and contact information into electronic medical records.
- Obtain required consent forms, patient signatures, and required documentation.
- Perform patient check-in and check-out procedures while maintaining efficiency and accuracy.
- Schedule appointments and assist patients with registration for hospital services.
- Provide clear instructions regarding hospital procedures, required documents, and next steps.
- Maintain strict HIPAA compliance when handling sensitive patient information.
- Answer high-volume phone calls and assist patients with questions regarding appointments and registration.
- Resolve patient concerns professionally while maintaining a positive patient experience.
- Maintain accurate records and ensure completion of required registration documentation.
Education
High School Diploma -
Mangham High School
Mangham, LASkills
- Patient Registration
- Hospital Front Desk Operations
- Patient Check-In
- Electronic Medical Records (EMR)
- Medical Data Entry
- Patient Scheduling
- HIPAA Compliance
- Customer Service in Healthcare
- Communication & Interpersonal Skills
- Multitasking in High-Volume Settings
ADDITIONAL STRENGTHS
- 8+ years hospital patient access experience
- Strong attention to detail and accuracy
- Ability to remain calm and professional in fast-paced environments
- Excellent patient communication and problem-solving skills
Timeline
Patient Access Representative
Memorial Hermann Hospital
2016 - Current
High School Diploma -
Mangham High School