Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Desarden

Reading,PA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Overview

14
14
years of professional experience

Work History

Cashier Crew Member

Lil Caesars
Reading, PA
03.2024 - 04.2024
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Customer Service Cashier

Lowes Home Improvment
Reading, PA
05.2022 - 03.2024
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Processed credit card transactions accurately and efficiently.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Verified that all coupons were valid prior to processing them into the system.
  • Resolved customer complaints in a professional manner.
  • Balanced cash drawers at the end of each shift.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Assisted customers with locating merchandise within the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Operated cash registers to process payments for goods and services.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and provided friendly customer service.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Informed customers of in-store promotions or pricing specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Recommended, selected, located, and obtained products to meet customer needs.

Caregiver

Manor market square
Reading, PA
02.2010 - 03.2014
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Educated families about available resources for home health care services in the local community.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Accompanied clients to social events such as movies or plays.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Education

High School Diploma -

Reading High School
Reading, PA
06-2007

Skills

  • Cash Register Operation
  • Returns processing
  • Payment Processing
  • Product Recommendations
  • Cash Handling
  • Payment Collection
  • Customer Assistance
  • Customer Service
  • Order Packaging
  • Sales expertise
  • Cleaning and sanitizing
  • Staff Training
  • Ordering and stocking
  • Order Taking
  • Written and verbal communication
  • Customer service
  • Retail Merchandising
  • Customer Relations

Timeline

Cashier Crew Member

Lil Caesars
03.2024 - 04.2024

Customer Service Cashier

Lowes Home Improvment
05.2022 - 03.2024

Caregiver

Manor market square
02.2010 - 03.2014

High School Diploma -

Reading High School
Teresa Desarden