Teresa Dexter
California,MD
Summary
Motivated professional familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures. Detailed individual bringing several years of experience in the accounting and administrative landscape. Hard-working and proactive with solid foundation of trustworthy and dependable performance.
Overview
10
10
years of professional experience
Work History
Accounting Clerk
Boothe’s Heating & Air
Hollywood, Maryland
04.2019 - 10.2026
- Processed invoices for Boothe's Heating & Air operations.
- Processed accounts receivable collections.
- Prepared billing invoices for heating and air service work orders.
- Processed heating and air service invoices for Boothe's Heating & Air.
- Executed refund transactions for customer accounts.
- Updated accounts receivable spreadsheets.
- Recorded accounts receivable entries for HVAC vendors and suppliers.
- Reconciled customer payments with ledger records and service tickets.
- Updated customer accounts with payment details and balance changes.
- Processed invoices, payments, and statements in a timely manner.
- Processed both outgoing and incoming payments and invoices.
- Resolved customer inquiries regarding bills and payments.
- Supported the Accounts Payable department with various tasks.
- Prepared bank deposits by compiling data from cashiers.
- Tracked accounting information accurately, reducing financial discrepancies.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Prepared and issued customer invoices, monitored receivables, and managed collections to ensure timely payments.
- Performed credit checks on new clients and set up payment terms.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Customer Service Representative
Boothe’s Heating & Air
Hollywood, MD
04.2017 - 04.2019
- Answered customer calls for heating and air service requests
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Addressed customer complaints promptly, ensuring effective resolutions and maintaining service quality.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved billing questions and processed payment information
- Received customer deposits for service requests or payments and arranged for billing.
- Scheduled technician appointments and coordinated daily service routes
- Communicated with technicians about dispatch needs and job details
- Entered work orders and updated customer account records
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Corrected customer bills to reflect accurate charges and refunded money to resolve customers' service or billing complaints.
Education
St. Patrick’s Academy Business High School
Washington, DCSkills
- Accounts receivable
- Invoice processing
- Invoicing and collections
- Payment processing
- Collections management
- Microsoft Excel
- Microsoft Word
- Detail orientation
- Problem solving
- Customer communication
- Clerical support
- Administrative support
- Confidentiality
Timeline
Accounting Clerk
Boothe’s Heating & Air
04.2019 - 10.2026
Customer Service Representative
Boothe’s Heating & Air
04.2017 - 04.2019
St. Patrick’s Academy Business High School