Teresa Diaz
Nowata,OK
Summary
Dynamic Hygiene Coordinator at San Clemente Dental Studio with expertise in HIPAA compliance and patient communication. Successfully developed hygiene protocols, enhancing patient satisfaction and operational efficiency. Proven ability to manage patient scheduling and insurance verification, fostering strong relationships and ensuring seamless care delivery. Committed to promoting oral health education and preventive dentistry.
Overview
11
11
years of professional experience
Work History
Hygiene Coordinator
San Clemente Dental Studio
San Clemente, CA
10.2024 - 09.2025
- Developed and implemented hygiene protocols to ensure compliance with industry standards.
- Scheduled hygiene appointments to ensure the schedule is filled.
- Assisted hygienists with perio charting and new patient charting.
- Assisted in the lab with instrument sterilization.
- Ensured sterile rooms for all patients.
- Assisted in creating and sending campaigns to patients for upcoming events for the dental office.
- Calling dental insurances to ensure coverage and maintain the patient's coverage.
- Checking patients out to collect payment and reschedule when necessary.
- Reaching out to new patients to obtain all information needed and scheduling them properly.
- Ensuring health history forms are up to date and scanned into system.
- Emailing and receiving referral information from specialists, ensuring reports are in patient's file.
Customer Service Representative
Liberty Military Housing
San Clemente, CA
07.2023 - 01.2024
- Secured rental lease, educating residents on leasing terms and facility.
- Facilitated smooth move ins for military families by walking the house with them and informing them of the homes history.
- Ensured property cleanliness and safety, enhanced living conditions for military families.
- Guided families in any issues with the home, or in the neighborhoods.
- Collaborated with team to address resident concerns, improving overall community experience.
- Assisted in community events for residents twice monthly.
Claims Coordinator
LIBERTY Dental Plan
San Clemente, CA
02.2022 - 07.2023
- Coordinated claims processing workflows to enhance operational efficiency and reduce turnaround times.
- Reviewed and analyzed claims submissions for accuracy, ensuring compliance with regulatory standards.
- Trained and mentored junior staff on claims handling procedures and best practices.
- Developed standardized documentation processes to streamline claims management and improve record-keeping.
- Exceeded individually and team performance metrics.
- Collaborated with team to achieve consistent performance targets, improving overall workflow.
- Audited monthly, identified and corrected errors, enhancing dental claim process quality.
Dental Assistant
My Dentist
Bartlesville, OK
02.2018 - 08.2020
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments and equipment, ensuring compliance with health regulations.
- Recorded accurate patient histories and treatment plans in electronic health records system.
- Educated patients on post-operative care and oral hygiene practices to promote recovery.
- Implemented inventory management system for dental supplies, reducing waste and costs.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Supervisor
Reasors
Catoosa, OK
07.2014 - 01.2018
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and productivity.
- Managed cashflow inside the office to customers and to the till registers.
- Assisted customers with inquiries, providing prompt and effective solutions.
- Mentored new hires in customer service. Created comprehensive training materials, accelerating on-boarding process and boosting team performance,
- Managing schedules daily and weekly.
Education
Associate - Business Management/ Marketing
DeVry Education Group
Iowa City, IA06-2024
High School Diploma -
Claremore High School
Claremore, OK05-2013
Skills
- HIPAA compliance
- Patient communication
- Dental software proficiency
- Oral hygiene education
- Office administration
- Patient scheduling
- Insurance verification
- Appointment management
- Cleaning and sanitation
- Oral hygiene instruction
- Patient education and prophylaxis
- Electronic health records
- Dental charting
- Patient education and counseling
Languages
English
Full Professional
Timeline
Hygiene Coordinator
San Clemente Dental Studio
10.2024 - 09.2025
Customer Service Representative
Liberty Military Housing
07.2023 - 01.2024
Claims Coordinator
LIBERTY Dental Plan
02.2022 - 07.2023
Dental Assistant
My Dentist
02.2018 - 08.2020
Supervisor
Reasors
07.2014 - 01.2018
Associate - Business Management/ Marketing
DeVry Education Group
High School Diploma -
Claremore High School