JESSICA CULP
Vancouver,WA
Summary
Proven Office Administration expert with a track record of enhancing patient experience at Alder Dental through effective communication and Dentrix software proficiency. Skilled in HIPAA Compliance and Insurance Verification, consistently improving patient scheduling efficiency. Achieved a significant increase in patient retention by focusing on personalized care and efficient appointment management.
Overview
16
16
years of professional experience
Work History
Hygiene Coordinator
Alder Dental
Vancouver, Wa
11.2021 - Current
- Maintain schedules for one general dentist and five hygienists
- Answer inquiries via phone, e-mail, Modento and in person
- Schedule and confirm patients' appointments
- Present treatment plans to patients
- Check patients in and out
- Verify patients' eligibility and obtain insurance breakdowns from insurance companies
- Submit referrals to specialists' offices
- Submit insurance claims and preauthorizations to insurance companies
- Collect payments
- Maintain hygiene patient retention
- Inform the hygienists daily of their patients' last hygiene service dates and insurance frequencies if applicable
Front Office Coordinator
Mind & Body Natural Healing Center
Camas, Wa
01.2017 - 07.2020
- Answered inquiries via phone, e-mail and in person
- Scheduled and confirmed patients' appointments
- Maintained schedules for an acupuncturist, a chiropractor and two massage therapists
- Checked patients in and out
- Verified patients' eligibility and obtained insurance breakdowns from insurance companies
- Filled and refilled Chinese herbal medicine formulas
- Cleaned and stocked all four of the acupuncture rooms
- Collected payments
- Performed end of day duties
- (part-time)
Patient Care Coordinator
Sunrise Dental of Federal Way
Federal Way, WA
03.2009 - 06.2015
- Managed multi-line phone system, e-mail and social media accounts during and after business hours
- Scheduled and confirmed patients
- Followed up with patients after treatment appointments
- Answered inquiries via phone, e-mail and in person
- Maintained schedules for three doctors
- Verified patients eligibility and obtained insurance breakdowns from insurance companies and unions
- Explained detailed treatment plans to patients
- Submitted insurance claims and preauthorizations for General, Endodontic, Periodontal and Orthodontic services
- Followed up on unpaid claims
- Collected payments
- Ran end of day reports
- Assisted in transferring the office to paperless charting and digital imaging
Education
Dental Assisting
Everest College
Renton, WA03-2008
High School Diploma -
Decatur High School
Federal Way, WA06-2002
Skills
- Office Administration
- Effective Patient Communication
- Patient Scheduling
- HIPAA Compliance
- Appointment management
- Insurance Verification
- Dentrix software proficiency
Timeline
Hygiene Coordinator
Alder Dental
11.2021 - Current
Front Office Coordinator
Mind & Body Natural Healing Center
01.2017 - 07.2020
Patient Care Coordinator
Sunrise Dental of Federal Way
03.2009 - 06.2015
Dental Assisting
Everest College
High School Diploma -
Decatur High School
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