Tracy Guilbault
East Nassau,NY
Summary
Adaptable professional with a solid background in patient coordination within dental settings. Known for detail orientation and effective communication, consistently ensuring full hygiene schedules and smooth patient flow. Ready to leverage expertise to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Hygiene Coordinator
Eastview Dental Professionals
Averill Park, New York
05.2023 - Current
- Keep hygiene schedule full
- Checked in patients at reception to verify appointments and gather necessary information
- Checked out patients after appointments, managed payments, scheduled follow-ups, submitted claims, and collected payments
- Rescheduled patient appointments to accommodate changes in availability, ensuring optimal schedule management
- Send claims with necessary attachments
- Create and send necessary narratives for denied pre-authorizations
- Enter new dental insurance plans
- Send referrals and X-rays to referring specialists
- Update medical histories
- Review messages and respond to them accordingly
- Answered incoming phone calls promptly and professionally
New Patient Coordinator
Eastview Dental Professionals
Averill Park, New York
01.2021 - 05.2023
- Managed patient intake forms and verified insurance information.
- Educated patients about office policies and procedures during their visits.
- Collaborated with staff to streamline patient flow in the office.
- Handled patient inquiries via phone and email with professionalism.
Restorative Coordinator
Eastview Dental Professionals
Averill Park, New York
04.2016 - 01.2021
- Coordinated patient appointments and optimized scheduling for dental procedures, ensuring timely care delivery.
- Assisted dental professionals in preparing for patient care and treatments, enhancing workflow efficiency.
- Communicated with patients about treatment plans and payment options, fostering understanding and trust.
Education
Some College (No Degree) -
Hudson Valley Community College
Troy, NYSome College (No Degree) - Early Childhood Care And Education
State University of New York
Cobleskill, NYSkills
- Patient scheduling
- Claim management
- Insurance verification
- Office administration
- Microsoft office
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Patient-centered approach
Timeline
Hygiene Coordinator
Eastview Dental Professionals
05.2023 - Current
New Patient Coordinator
Eastview Dental Professionals
01.2021 - 05.2023
Restorative Coordinator
Eastview Dental Professionals
04.2016 - 01.2021
Some College (No Degree) -
Hudson Valley Community College
Some College (No Degree) - Early Childhood Care And Education
State University of New York