Mackenzie Williams
Trumann,AR
Summary
Highly skilled Hygiene Coordinator with a strong background in updating dental records, scheduling appointments, and delivering exceptional customer service. Proficient in dental software and knowledgeable in dental procedures and terminology. Excellent problem-solving skills, with a focus on patient satisfaction. Demonstrated ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
Overview
22
22
years of professional experience
Work History
Hygiene Coordinator
Fergus Spades Dental Care
Jonesboro, AR
07.2020 - Current
- Answering all Weave texts and calls.
- Filing claims and adding X-rays and narratives.
- Proficient in Eaglesoft dentistry software.
- End-of-day deposits and reports.
- Registered dental assistant for 22 years.
- Updating medical records.
- Greeting patients considerately and responding to their requests in a timely manner.
- Managed communications smoothly and delivered in line with scheduling requirements.
- Monitored payments.
- Monthly statements.
- Scheduled and confirmed all patients' appointments for a three-doctor and four-hygienist staff.
- Informed patients of financial treatment and payment options.
- Maintained patient charts and filing systems, locating and pulling charts for daily appointments.
- Monitored schedules and coordinated patient appointments.
- Received incoming calls, answered questions, and scheduled patient appointments.
- Maintained a good working relationship with coworkers and management.
Registered Dental Assistant/Surgery Coordinator
Dr. Ken Wood DDS, MS Children's Dentistry
Jonesboro, AR
08.2002 - 07.2020
- Prepared and sterilized dental equipment prior to procedures.
- Assisted patients in completing paperwork and insurance information.
- Assisted the dentist in all dental procedures chairside.
- Polishing teeth, taking X-rays, and instructing patients and parents on proper dental oral care.
- Assisted in a surgical setting at the OSC.
- Overseeing and helping to maintain a full schedule.
Education
High School Diploma -
Trumann High School
Trumann, AR05-1998
Registered Dental Assistant License
Jonesboro, AR05-2002
Certified in CPR
CurrentSkills
- Appointment management
- Insurance verification
- Oral hygiene education
- Eaglesoft software proficiency
- Patient scheduling
- Patient communication
- HIPAA compliance
- Dentrix software proficiency
- Medical history review
- Patient management
- Patient relationship building
- Appointment management
- Treatment Planning
- Insurance claims
- Paperwork processing
- Problem solving
- Dental procedure knowledge
- Knowledge of dental terminology
- Adaptability
- Organizational skills
- Multitasking
- Caring and compassionate
References
References available upon request.
Timeline
Hygiene Coordinator
Fergus Spades Dental Care
07.2020 - Current
Registered Dental Assistant/Surgery Coordinator
Dr. Ken Wood DDS, MS Children's Dentistry
08.2002 - 07.2020
High School Diploma -
Trumann High School
Registered Dental Assistant License
Certified in CPR