Teresa D. Painter
Liberty,WV
Overview
25
25
years of professional experience
Work History
Relocation Analyst
Department of Treasury/Bureau of Fiscal Service
02.2024 - Current
- Serves as a relocation counselor for Government Agencies. Duties include counseling employees who are relocating, preparing the authorizations, coordinating the movement of the employees and their household goods including carrier selection and maintaining and submitting all the necessary tax work.
- Acts as a liaison between the relocatee and other parties concerning all facets of the relocation including Federal Travel Regulation (FTR), travel policy and reporting issues.
- Responds and resolves all issues, both routine and complex, that arise between all parties during the relocation process.
- Produces and analyzes a wide variety of reports from the automated travel system. Evaluates each report to determine necessary course of action.
- Analyzes the Federal Travel Regulations (FTR) to determine how customers can meet their travel needs within the framework of the FTR.
- Manages assigned projects by determining project milestones or action plans and monitoring those projects independently for completion. Develops or collects background material and statistical data for compiling information into written directives or reports.
- Administers responsive, accurate, efficient, and cost-effective travel services to the Fiscal Service and other Federal agency shared service customers.
- Regularly meets with other relocation coordinators to discuss procedures and how to better our process, problem solving project/team building.
- Evaluates data to determine applicable relocation, moving and transfer benefits and entitlements.
- Provides excellent customer service to government agencies and their employees making a smooth transition for relocation.
Human Resources Specialist
Department of Treasury/Bureau of Fiscal Service
09.2022 - 02.2024
- Technical advisor to rating panels/evaluation officials. Determines eligibility on the employment and priority consideration list.
- Selects appropriate staff acquisition methods to identify qualified candidates to fill vacant positions.
- Creates effective, accurate job opportunity announcements incorporating all mandatory OPM and customer requirements.
- Conducts qualification analysis for all types of positions.
- Works closely with management and supervisory officials to identify recruitment methods to facilitate hiring and reach well-qualified candidates.
- Ensures that all human resource actions are processed in accordance with federal regulations and guidelines and agency rules.
Program Technician
USDA- Farm Service Agency
11.2015 - 09.2022
- Interpreting and applying federal regulations/rules and policies to provide producers with financial assistance programs to process transactions for Farm Service Agency programs.
- Ensuring producer compliance by reviewing documents for completeness
- Processed all travel into Concur for the Mill-Run office using the travel regulations, policies, and procedures. Recorded travel expenses and communicated expenses on a monthly basis.
- Interpreting and explaining procedure, program regulations and forms to producers and other agency personnel.
- Greeting farmers and other customers that come to the Mill-Run FSA office and answer general questions using customer services techniques and standard procedures.
- Assisting customers verbally (phone) and in writing (email) with preparing applications and eligibility forms for FSA programs ensuring program compliance
- Presenting/speaking at agriculture events to promote FSA programs. This includes explaining FSA programs, requirements, policy, and procedures. Answering questions to various audiences.
- Routinely provide technical support by using software programs to generate various data spreadsheets to use in aiding with program participation, compliance, eligibility, and program payments. Routinely research and identify issues and resolve problems.
- Participated in the WV Agriculture Community Forums to discuss needs verbally and in writing to varied audiences. At these forums we exchanged ideas and presented our recommendations to groups to help improve agriculture processes in WV.
- Routinely use analytical techniques in various FSA program software to identify and/or resolve operational problems that may occur during sign-up, crop reporting and payment selections.
- Work closely with CED and individually to provide support services to ensure successful program participation and program accuracy.
- Routinely plan and organize work management to achieve program and office goals and meet deadlines.
- Accomplishments: Extra effort award recipient in 2016- 2020. 2020 FPAC Chief Operating Officer Award recipient. Awarded Golden Horseshoe Team Award 2020. Selected for the Quality Step Increase in 2020
National Software Tester
USDA- Farm Service Agency
05.2020 - 09.2020
- Reviewing procedure and training packages.
- Validating software functionality by testing against all test cases to ensure that new code, functionality, or new releases have not introduced errors to existing functions.
- Create detailed test case evidence for each test case.
- Communicate with system analyses and developers to verify and validate requirements, accept criteria and verify new functionality.
- Being readily available, with little notice, to provide 100% of workday to testing.
- Being willing to work overtime to meet deadlines.
- Attending and presenting at daily team meetings.
- Accomplishments: USDA-FPAC Chief Operating Officer award recipient.
Accounting Technician
West Virginia Department of Agriculture-Food Distribution Program
11.2010 - 11.2015
- Receiving invoices from vendors and properly coding and classifying with required fund notations and forwarding those invoices to appropriate administrative services staff for payment.
- Working with vendors about invoices including using WV fiscal management software (OASIS) to follow payments and timely and ongoing communication to resolve any issues that may arise.
- Notifying Food Service Directors of invoice changes resulting from shortages, damage, or overages by preparing and calling/mailing amended invoices reflecting those changes.
- Responding to Food Service Directors inquiries regarding questions with program compliance.
- Timely communication with the USDA includes training and conferences.
- Using the State of WV fiscal management software system to track payments for vendors and deposits.
- Assisting with the assessment of the Donated Foods budget maintenance of spreadsheet pertaining to A/R, A/P, and fund balances; compiling of information from WV fiscal management software system; annually reviewing and updating of line items allocation forecasts, and timely communications with Administrative Services Division.
- Preparing and processing all paperwork for purchases on the State of WV bid process for the WVDA Food Distribution Program.
- Participating in the Donated Foods Advisory Council for WV School Food Directors.
- Accomplishments: Selected to be a board member on the School Foods Advisory Counsel and member of the School Nutrition Association.
Office Manager
Baker Installations
02.2000 - 11.2010
- Managing the office on day-to-day matters
- Entering data in a timely manner which included: time sensitive data for timesheets for 85 technicians and data for billing work to clients and payroll.
- Scheduling weekly meetings with our corporate headquarters to keep them abreast of all accounts receivable.
- Facilitating and planning an annual benefits dinner meeting for at least 85 employees
- Explain and discuss benefit options and information with employees.
- Assisting employees with questions about health benefits and leave availability.
- Assisting managers and employees with pay and overtime pay inquiries.
- Compiling and purchasing office supplies, tools and uniforms for technicians and supervisors.
- Monitoring and processing cell phone bills for 85 employees which included maintenance, replacing broken or lost phones, activating new phones, ordering supplies, reviewing bills for accuracy.
- Training the Office Manager assistant which included: Monitoring accuracy in data entry and progress sheets. Monitoring reports and progress sheets were submitted on time.
- Solely responsible for the startup of new dispatch department which included: Creating an HR dispatch manual which included job descriptions, procedure, expectations, and personnel action. Ordering and setting up all necessary hardware & software, and all other needed office furniture.
- Hiring and training dispatch department: Manage all personnel issues including conflict resolution and disciplinary actions. Counseling employees of various disciplinary problems. All day-to-day matters involve dispatchers. Creating weekly dispatch schedules
- Accomplishments: Model-netics certificate holder.
Education
Regents Bachelor of Arts - Nonverbal Communications, Human Resources Management, Federal Income Tax Accounting
West Virginia University-Parkersburg
05.2016
Associate of Applied Science - Business Administration
West Virginia University-Parkersburg
05.1992
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Timeline
Relocation Analyst
Department of Treasury/Bureau of Fiscal Service
02.2024 - Current
Human Resources Specialist
Department of Treasury/Bureau of Fiscal Service
09.2022 - 02.2024
National Software Tester
USDA- Farm Service Agency
05.2020 - 09.2020
Program Technician
USDA- Farm Service Agency
11.2015 - 09.2022
Accounting Technician
West Virginia Department of Agriculture-Food Distribution Program
11.2010 - 11.2015
Office Manager
Baker Installations
02.2000 - 11.2010
Associate of Applied Science - Business Administration
West Virginia University-Parkersburg
Regents Bachelor of Arts - Nonverbal Communications, Human Resources Management, Federal Income Tax Accounting
West Virginia University-Parkersburg
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