Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Ellison

Calera

Summary

At Encore Home, I revitalized sales and service operations, enhancing profit margins through strategic troubleshooting and inventory management. My adeptness in customer relationship management and proficiency with Google Documents and Storis software underscore my ability to blend technical skills with interpersonal acumen, ensuring customer satisfaction and operational efficiency.

Sales and service professional with proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in team leadership, strategic planning, and implementing sales strategies to meet and exceed targets. Strong focus on fostering collaboration, adapting to changing environments, and delivering consistent results. Respected for leadership, adaptability, and keen ability to align team efforts with organizational goals.

Experienced with managing sales service teams to deliver superior customer satisfaction and operational efficiency. Utilizes strategic planning and effective communication to enhance service quality and client retention. Track record of leading teams through change while maintaining high performance and morale.

Overview

9
9
years of professional experience

Work History

Sales / Service Manager

Encore Home
01.2016 - 02.2025
  • Troubleshot sales and service operations to increase profit.
  • Weekly inventory checks to make sure inventory was correct and back stock available.
  • Worked with Sales Associates and Managers over Decorators/Designers. Sending new promotions to keep the Decorators/Designers in the know of specials and new merchandise coming up for Spring.
  • Worked with Sales Associates following up old and new customers and working on continued conversations with customers waiting on merchandise to arrive.

Education

High School Diploma -

Calera High School
Calera, Al
05-1985

Skills

  • Daily sales meetings
  • Customer relationship management
  • Follow up with customer questions from Instagram and Website
  • Worked with Vendors getting customer problems solved and credits for damages
  • Worked with Google Documents, Word, trained on the companies software Storis
  • Ordered new merchandise for customers and store when needed

Timeline

Sales / Service Manager

Encore Home
01.2016 - 02.2025

High School Diploma -

Calera High School
Teresa Ellison