Teresa Ernst
Phoenix,Arizona
Summary
Successful at tending bar, managing customer requests, and resolving conflicts in a professional and calm manner. Developed a rapport with management and staff by providing excellent service and engaging in personal interactions. Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise. Banquet Bartender who is committed to the team's success and willing to help with all aspects of event setup and breakdown. Relationship development Strong communication skills Liquor, beer and wine knowledge Outgoing personality Creative problem solving Excellent customer service Flexible and adaptable Time management Service-oriented mindset Event preparation
Overview
10
10
years of professional experience
Work History
Banquet Bartender
Pour masters
10.2022 - Current
- Maintained impeccably clean, attractive and well-stocked bar area.
- Set and reset tables to support serving staff.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Upheld strict regulations for safe alcohol service and food safety.
- Closed out cash register and prepared cashier report at close of business.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
Banquet bartender
Adero Marriott
02.2022 - Current
- Completed requisitions to maintain required stock par levels.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Upheld strict regulations for safe alcohol service and food safety.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Licensed Cosmetologist
Blades&Shades
01.1990 - Current
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Skills
- Servsafe Certified
- Social Perceptiveness
- Logistics Operations
- Age Identification and Compliance
- Handling Difficult Customers
- Bar Operations and Logistics
- Bartending License
- Good Conversationalist
- Monitoring Alcohol Consumption
- Special Requests
- Professional Service Standards
- Event Preparation
- Prepare Cocktails
- Complex Problem-Solving
Timeline
Banquet Bartender
Pour masters
10.2022 - Current
Banquet bartender
Adero Marriott
02.2022 - Current
Licensed Cosmetologist
Blades&Shades
01.1990 - Current
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