Teresa Ernsting

• Coordinated precertification processes to ensure timely patient authorizations.
• Reviewed medical documentation for compliance with insurance requirements.
• Communicated with healthcare providers to gather necessary patient information.
• Streamlined workflows to enhance efficiency in authorization requests.

• Processed patient insurance claims accurately, ensuring compliance with hospital policies and regulations.
• Assisted patients with financial inquiries, providing clear explanations of billing procedures and payment options.
• Coordinated with insurance providers to resolve discrepancies, enhancing overall patient satisfaction and service efficiency.
• Maintained detailed records in electronic health systems, ensuring data integrity and confidentiality in patient information management.
• Educated patients on financial assistance programs, facilitating access to available resources for managing healthcare costs.
• Collaborated with clinical staff to streamline patient admission processes regarding financial responsibilities and coverage verification.
• Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
• Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
• Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.

Entered charges for inpatient and outpatient hospital stays.

Maintained precision in reallocating patient account credits.

Executed, validated, and dispatched contract billing reports for Hospital Occupational Health services to external companies.