Teresa Farrow
Lithia Springs
Summary
Credit Account Manager skilled in managing accounts receivable, optimizing invoice processes, and resolving billing discrepancies. Adept at fostering relationships across departments to streamline communication and enhance collections, driving financial stability and customer loyalty.
Overview
41
41
years of professional experience
Work History
Repair Billing Coordinator
TK Elevator
Atlanta
07.2025 - 08.2026
- Coordinated with internal teams to resolve billing discrepancies efficiently.
- Ensured compliance with company policies related to invoice generation and processing.
- Ensured compliance with company standards in all billing operations.
- Managed daily workflow processes associated with invoice creation and distribution.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Accounts Recievable Specialist
TK Elevator
Atlanta
03.2019 - 07.2025
- Managed accounts receivable aging reports to track outstanding payments.
- Communicated with clients to resolve billing discrepancies and payment issues.
- Collaborated with sales teams to verify and validate customer account information.
- Maintained accurate records of financial transactions and customer interactions.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Ensured timely delivery of invoices to facilitate prompt payments.
- Investigated billing discrepancies, implementing solutions to resolve concerns and prevent recurrence.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Reviewed and verified accuracy of invoices and account balances.
- Reconciled customer accounts and resolved discrepancies.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Cultivated relationships with internal stakeholders in Sales, Credit and Collections, Treasury, and Tax Departments to streamline communication.
- Implemented payment reminder system to decrease outstanding receivables.
- Communicated effectively with clients to ensure timely collections.
- Ensured compliance with financial policies and regulations.
- Negotiated payment plans for delinquent accounts, facilitating recovery of outstanding balances.
- Verified and aligned customer orders with corresponding invoices for accuracy.
- Supported audits by providing necessary documentation and account details upon request.
- Reconciled discrepancies between customer payments and invoices due.
Receptionist/ Administrative Assistant
Contract Hardware, Inc.
Atlanta
02.2016 - 03.2019
- Answer and direct all incoming calls and visitors
- Managed executive-level correspondence to ensure timely communication
- Maintained supply inventory to support uninterrupted office operations
- Negotiated vendor contracts to establish favorable terms and maintain cost efficiency
- Reviewed supplier invoices for accuracy against purchase orders to ensure proper billing
Credit Account Manager
R.A. Siegel Co.
Mableton
01.2013 - 12.2015
- Monitored and adjusted credit limits to align with customer risk profiles and enhance financial stability.
- Managed collections process for overdue accounts, resulting in improved recovery of outstanding balances.
- Processed credit applications by obtaining credit ratings, checking references, and entering approved accounts into company database to facilitate informed lending decisions.
- Investigated payment discrepancies.
- Addressed and resolved discrepancies in invoices.
Credit Account Manager
Yancey Bros. Co
Austell
01.2007 - 12.2013
- Managed portfolio of accounts for 3 companies within Yancey Bros.
- Monitored credit limits, releasing held orders and adjusting limits as necessary to support account activity.
- Reviewed month-end financial statements for accuracy, ensuring compliance with financial standards.
Customer Service Representative, Collector, Claims Specialist
BellSouth Telecommunications
Atlanta
01.1986 - 12.2006
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Resolved customer complaints by coordinating with appropriate departments for timely solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with billing inquiries and service requests.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Documented customer interactions in the database for future reference.
- Conducted follow-up calls to ensure resolution of customer issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Built strong customer relationships through personalized assistance and proactive support.
- Collaborated with other departments to resolve complex customer issues and deliver tailored solutions.
- Provided product information and recommendations to enhance customer satisfaction.
- Trained new employees on customer service protocols and systems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Accounts receivable management
- Invoice processing
- Relationship management
- Account reconciliation
- Financial compliance
- Billing and financial software
- SAP and Dynamics expertise
- Excel and Word proficiency
- Collection strategies
- Debt recovery management
- Customer relationship management
- Dispute resolution
- Communication skills
- Analytical skills
- Conflict resolution
Accomplishments
- Obtained individual objective 56 of 60 months
- Member of team that maintained a DSO of 39-42 days for over 4 years.
- Received over 40 customer commendations as a telephone collector while achieving a low enough net bad debt to be ranked #1
Timeline
Repair Billing Coordinator
TK Elevator
07.2025 - 08.2026
Accounts Recievable Specialist
TK Elevator
03.2019 - 07.2025
Receptionist/ Administrative Assistant
Contract Hardware, Inc.
02.2016 - 03.2019
Credit Account Manager
R.A. Siegel Co.
01.2013 - 12.2015
Credit Account Manager
Yancey Bros. Co
01.2007 - 12.2013
Customer Service Representative, Collector, Claims Specialist
BellSouth Telecommunications
01.1986 - 12.2006