Teresa Ferreira
Harrison,NY
Summary
Experienced team leads brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service. Reliable, upbeat, and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Deli Team Lead
Shopright Supermarket
01.2023 - 04.2024
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Developed creative marketing initiatives that attracted new customers to the deli department offerings.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Streamlined inventory management for reduced wastage and improved product availability.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Established strong rapport with customers by delivering exceptional service consistently over time.
Cafe Worker
Empire Bagels
03.2020 - 05.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
Studied Briefly - Psychology
SUNY At Albany
Albany, NYNo Degree - Nursing Assistance
Westchester Community College
Valhalla, NY05.2026
High School Diploma -
Harrison High School
Harrison, NY05.2022
Skills
- Strong Work Ethic
- Customer Service
- Honesty and Integrity
- Cleaning and sanitizing
- Food safety knowledge
- Interactive communication skills
- Heavy Lifting
- Equipment safety
- Organizational abilities
- Pricing and shelf labeling
- Flexible Schedule
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Deli Team Lead
Shopright Supermarket
01.2023 - 04.2024
Cafe Worker
Empire Bagels
03.2020 - 05.2022
Studied Briefly - Psychology
SUNY At Albany
No Degree - Nursing Assistance
Westchester Community College
High School Diploma -
Harrison High School
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