Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Quote
Timeline
AdministrativeAssistant

Teresa Flanagan

Murfreesboro,United States

Summary

Highly skilled Customer Care Specialist with over 10 years of experience in providing exceptional customer service. Proficient in handling customer inquiries, resolving complaints, and ensuring customer satisfaction. Seeking a challenging position where strong communication and problem-solving skills can be utilized to contribute to the success of the company. Customer care professional with a proven track record in delivering exceptional service and resolving complex issues. Possesses strong communication and problem-solving skills, combined with a focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining a positive customer experience. Experienced in managing customer interactions and efficiently resolving issues. Utilizes communication and problem-solving skills to ensure customer satisfaction. Demonstrates a track record of maintaining high service standards and fostering positive customer relationships.

Overview

27
27
years of professional experience

Work History

Customer Care Specialist

QVC
04.2020 - Current
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely and professional manner
  • Managed a high volume of customer calls and emails, consistently meeting or exceeding response time goals
  • Collaborated with cross-functional teams to identify and address customer pain points, resulting in improved overall customer satisfaction ratings
  • Utilized CRM software to accurately document customer interactions and track resolution progress, ensuring a seamless customer experience

Owner / operator

The Flanagan House
04.2013 - 04.2020
  • Managed all aspects of inn operations as the Owner/Operator, including answering phone calls, making reservations, quoting pricing, and cooking breakfast for guests daily
  • Accommodated guests with food allergies and dietary restrictions, ensuring their dietary needs were met during their stay
  • Maintained cleanliness of the inn to health code guidelines and performed light maintenance as needed
  • Greeted guests and acted as a concierge for those unfamiliar with the rural area
  • Handled budgeting, marketing, accounts payable and receivable, shopping, and networking as part of ownership responsibilities

Rack Operations supervisor

McMaster Carr
01.1998 - 02.2013
  • Excelled in customer service operations, including order placement, refunds, replacements, and package tracking
  • Established and managed a specialized team for utilizing McMaster Carr's CD Rom and Website
  • Handled a high volume of 100 daily emails and provided troubleshooting for website access
  • Acted as Sales/Warehouse Operations Specialist, facilitating communication between vendors and customers and maintaining inventory control
  • Processed an average of 30 customer requests daily, offering product education and demonstrations
  • Conducted merchandise check-ins and inspections to ensure material quality and inventory accuracy
  • Supervised a department of 28 Rack Operation fillers, overseeing daily operations and incident reports
  • Implemented vehicle-based printing with laptops and enhanced filling to packing techniques
  • Managed a team of 30 employees in the efficient operation of the bin system for product placement and retrieval
  • Introduced new safety protocols and procedures, reducing workplace accidents
  • Oversaw inventory control and conducted regular audits to prevent loss or damage to merchandise
  • Collaborated with cross-functional teams to streamline processes and increase operational efficiency

Education

Culinary Institute of America

Skills

  • Excellent communication
  • Problem-solving abilities
  • Strong interpersonal skills
  • Knowledge of CRM systems
  • Detail-oriented approach
  • Ability to multitask
  • Quality assurance
  • [Product or service] support
  • Payment processing
  • Customer service excellence
  • Inbound customer service
  • Problem resolution

Work Preference

Work Type

Full Time

Work Location

Remote

Interests

Cooking

Animal Rescue

Animal Welfare

Reading

Home Improvement

Quote

May love and laughter light your days and warm your heart and home. May good and faithful friends be yours wherever you may room.
Irish Proverb

Timeline

Customer Care Specialist

QVC
04.2020 - Current

Owner / operator

The Flanagan House
04.2013 - 04.2020

Rack Operations supervisor

McMaster Carr
01.1998 - 02.2013

Culinary Institute of America
Teresa Flanagan