Summary
Overview
Work History
Education
Skills
Timeline
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TERESA FLORES

Ames,IA

Summary

Ambitious Account Management Intern with proven to take ownership of projects and deliverables and work as effective team contributor. Prioritizes tasks, multitasks, manages time effectively and performs under pressure in fast-paced environment. Strong interpersonal and clear, concise communications skills. Meets tight deadlines while juggling multiple projects simultaneously.

Overview

6
6
years of professional experience

Work History

Account Manager Intern

FirstWest Insurance
05.2023 - 08.2023
  • Collaborated with senior account manager to oversee medical and EAP accounts, managing 36,000 policyholders across five Midwestern states
  • Independently handled all responsibilities when supervisor was absent, showcasing ability to work autonomously
  • Organized and conducted customer meetings, demonstrating practical communication skills
  • Authored comprehensive 20-page how-to manual for billing databases, later converted into departmental website by FirstWest's IT department
  • Managed work schedules for 12 employees, including handling extensive expense reports, revising travel expense budget twice, and ensuring efficient departmental operations.

Family Business

Booktopia
01.2018 - 01.2021
  • Contributed to managing Booktopia franchise, generating $700,000 in annual sales with 50,000-title inventory
  • Filled roles such as floor clerk, stocker, and cashier, developing vital customer service, cash handling, and interpersonal skills
  • Oversaw paperwork between store and Booktopia corporate office, handling quarterly and yearly budget, staffing, and marketing reports
  • Resolved friction between family store and corporate office through attention to detail and effective communication.

Education

Bachelor of Science in Business Administration -

Iowa State University
Ames, IA
12.2023

Associate of Arts in General Studies -

Metropolitan Community College
Omaha, NE
05.2021

High School Diploma -

Bryan High School
Omaha, NE
05.2019

Skills

  • Client Management: Proven experience managing client accounts, ensuring satisfaction, and meeting objectives
  • Communication: Superior written and spoken communication skills demonstrated through customer interactions, training documentation, and presentations
  • Leadership: Led team of 12 employees, providing guidance, delegation, and follow-up to achieve project goals
  • Organization: Effectively managed schedules, expenses, and paperwork for diverse business operations
  • Technical: Proficient in Microsoft Office, with solid ability to adapt to new technologies
  • Multilingual: Fluent in Spanish, enhancing communication capabilities

Timeline

Account Manager Intern

FirstWest Insurance
05.2023 - 08.2023

Family Business

Booktopia
01.2018 - 01.2021

Bachelor of Science in Business Administration -

Iowa State University

Associate of Arts in General Studies -

Metropolitan Community College

High School Diploma -

Bryan High School

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