Teresa Garcia
Midlothian,VA
Summary
Dynamic Certified Trainer with a proven track record at Chick-fil-A, enhancing staff development and productivity through innovative training materials and hands-on activities. Excelled in interpersonal communication and training delivery, achieving high trainee satisfaction and performance. Demonstrated creative problem-solving and coaching techniques, significantly improving learning outcomes and staff readiness for key positions.
Overview
5
5
years of professional experience
Work History
Certified Trainer
Chick-fil-A
Midlothian, VA
03.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Improved learning outcomes by designing and delivering engaging Certified Trainer courses.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Monitored participant workflow and behaviors throughout training process.
- Identified and recommended staff for key positions and departments.
Food Expeditor
Cinema Cafe
Chester, VA
03.2021 - 01.2022
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Executed and supervised plate preparation according to temperature and condiment specifications.
Server
Cracker Barrel
Chester, VA
12.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Thomas Dale High School
Chester, VA05.2021
Skills
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
- Public Speaking
- Classroom Instruction
- Training delivery
- Train-the-Trainer
- New Hire Training
- Interpersonal Communication
- Creative Problem-Solving
- Payment Collection
- Group and individual instruction
Languages
Spanish
Native or Bilingual
Timeline
Certified Trainer
Chick-fil-A
03.2022 - Current
Food Expeditor
Cinema Cafe
03.2021 - 01.2022
Server
Cracker Barrel
12.2019 - 05.2021
High School Diploma -
Thomas Dale High School