Dynamic case manager specializing in crisis intervention, resource coordination, and client advocacy. Proven ability to navigate complex systems and enhance client outcomes through tailored service planning.
Overview
1
1
Language
11
11
years of professional experience
Work History
Case Manager
New Directions
San Jose, CA
01.2022 - Current
Provide comprehensive case management services to a diverse caseload, assessing client needs, developing individualized service plans, and supporting clients in achieving housing, healthcare, financial, and personal stability goals.
Provide ongoing client support and crisis intervention through regular face-to-face and telephone contact, advocacy, problem solving, resource navigation and participation in multidisciplinary team meetings to promote continuity of care.
Coordinate and advocate for client services by collaborating with healthcare providers. housing agencies, property management, community organizations, and other service providers to address barriers and connect clients with appropriate resources.
Maintain accurate and timely documentation in electronic health records, including client contacts, assessments, program notes, service plans, care coordination activities, and discharge summaries while ensuring compliance with program requirements.
Program Assistant
New Directions
San Jose
07.2015 - 01.2022
Coordinated administrative and operational support for Case Managers and Clinical Director, enhancing daily program functions and client service delivery.
Facilitated support for unhoused individuals with complex medical and psychosocial needs, collaborating with clients and care team to coordinate essential services and resources.
Maintained accurate electronic and paper clinical records using HMIS and Unicare, ensuring client information and documentation were organized, current and confidential.
Managed program financial and billing processes, tracking funds for client needs and ensuring accurate Medi-Cal billing and coding.
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose
05-2015
Associate of Arts - Liberal Arts-Social & Behavioral Sciences Emphasis
West Valley College
Saratoga
05-2012
Skills
Case management
Service planning
Crisis intervention
Resource coordination
Electronic health records
Client advocacy
Client assessment
Languages
Spanish
Native/ Bilingual
Timeline
Case Manager
New Directions
01.2022 - Current
Program Assistant
New Directions
07.2015 - 01.2022
Bachelor of Arts - Psychology
San Jose State University
Associate of Arts - Liberal Arts-Social & Behavioral Sciences Emphasis