Teresa Gomez

• Design and implement HR policies and procedures in alignment with organizational goals and business strategy.
• Serve as a strategic advisor to executive leadership on human resources matters, including recruitment, talent acquisition, employee relations, and offboarding processes.
• Manage and resolve complex employee relations issues with a focus on legal compliance, equity, and organizational values.
• Oversee company-wide performance management systems, ensuring consistency, fairness, and alignment with employee development goals.
• Develop and facilitate professional development workshops and training programs for staff and leadership to enhance skills and organizational capacity.
• Ensure ongoing compliance with all applicable state and federal employment regulations.
• Create, implement, and manage strategic onboarding programs that enhance new employee integration and retention.
• Lead quality assurance efforts across schools to uphold company standards and drive continuous improvement.
• Supervise curriculum implementation and manage deadlines to ensure alignment with internal quality benchmarks and educational standards.

• Recruited home daycare providers across Texas into a TWC-sponsored business coaching program through targeted community outreach, calls, and emails.
• Cultivated and maintained strong, ongoing relationships with providers to ensure long-term engagement and support.
• Assessed business practices and provided financial education and resources to help sustain and grow home-based childcare businesses.
• Supported over 20 providers in increasing enrollment by providing tailored sales and marketing strategies.
• 4/20 home providers expanded into Texas Child Care Licensed facilities.
• Conducted virtual business coaching sessions via Microsoft Teams, utilizing strong organizational and communication skills.

People’s Choice Award Winner, 2018

• Oversaw classroom operations, staff scheduling, and daily administrative functions.
• Led enrollment efforts through sales calls and facility tours, growing enrollment from 50% to 85% by September 2021.
• Ensured full compliance with Texas Minimum Standards for childcare facilities.
• Built business partnerships to drive community engagement and enhance local marketing efforts.
• Managed curriculum implementation, and maintained detailed staff and student files.
• Increase and maintain parent engagement by planning and hosting monthly events at the campus level.
• Conducted monthly meetings to ensure compliance and quality assurance expectations were maintained according to company requirements.

• Conducted unannounced home visits and assessments for families on caseloads.
• Referred families to community services, and coordinated follow-up with counselors, parenting coaches, and treatment providers.
• Developed and monitored safety plans to ensure the well-being of children.
• Prepared affidavits for child removal, and represented cases in court as necessary.
• Maintained accurate and timely documentation of all visits, calls, and reports.
• Coordinated with community resources to facilitate family assistance programs.
• Collaborated with families to assess needs and provide support services.
• Participated in case reviews to ensure compliance with agency standards.
• Communicated regularly with supervisors regarding progress of caseload.

• Certified Abuse and Neglect Investigator
• Evaluated licensing applications for compliance with state regulations.
• Coordinated with stakeholders to resolve licensing issues and inquiries.
• Reviewed documentation to ensure the accuracy and completeness of submissions within a 24-hour deadline.
• Inspected and monitored over 200 licensed childcare facilities to ensure compliance with state regulations in the San Antonio area.
• Conducted investigations, assessed allegations, and ensured accurate citations for various daycare facilities.
• Provided compliance support and educational resources to childcare providers.
• Attained critical thinking and problem-solving skills.
• Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.