Analyze and problem-solve claim rejections and denials
Perform and review Medi-Cal, Medicare, and Cal MediConnect eligibilities
Open/track Medicare appeals; track 3rd party payor payment adjudication; run various reports from Hillview’s EHR system (Welligent)
Track various logs and conduct claim denial investigations
Hillview contracts with Los Angeles County Department of Mental Health (DMH,) and claims are submitted through Hillview’s electronic record system (EHRS) to the DMH billing system
CLIENT’s Reports: Medi-Cal Eligibility, LAUSD Intake Referrals, Resources, Client List
ASSISTANT and SUPPORT: Dr
Lovato (Associate Executive Director 2015-2019) Assist Therapists, Doctors, and clients with their needs for translations, and with resources; assist in intervention sessions, and individual or family Sessions
Supporting the front office if they need help
Teacher Educator Family to Family Program (Spanish)
NAMI SFV and Pomona California
03.2019 - 09.2021
Attorneys Assistant
San Fernando Courthouse-Neighborhood Legal Services
01.2004 - 09.2006
Assisted clients to obtain family law reports, file orders reports to Judges, handle phone calls for Attorneys and consult with suitable Lawyers
Education
Computer Operator/Software Applications - Legal Terminology, Business Classes
North Valley Occupational Center
Mission Hills, CA
09.2007
Paralegal Certificate -
International Career Development College
Van Nuys, CA
08.2005
Skills
Bilingual in Spanish
Highly responsible
Well organized
Customer service support
Team worker
Deadline oriented
Revenue cycle management
Monthly billing management
Claims processing
Insurance verification
Attention to detail
Billing systems and software
Timeline
Billing Associate
Hillview Mental Health Center
12.2023 - Current
Helpline Facilitator (Spanish)
NAMI SFV and Pomona California
11.2022 - Current
Teacher Educator Family to Family Program (Spanish)
NAMI SFV and Pomona California
03.2019 - 09.2021
Billing Coordinator-Office Administrative
Stirling Behavioral Health Institute
11.2006 - 12.2024
Attorneys Assistant
San Fernando Courthouse-Neighborhood Legal Services
01.2004 - 09.2006
Paralegal Certificate -
International Career Development College
Computer Operator/Software Applications - Legal Terminology, Business Classes