Summary
Overview
Work History
Education
Skills
Accomplishments & Honors
Timeline
Generic

Teresa Gray

Danville,VA

Summary

Seasoned Collections Operations Specialist excited to take on new role with long-term growth and advancement potential. Communicates efficiently and effectively with both internal and external customers. Adapts well to working independently or in a team environment. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

24
24
years of professional experience

Work History

Collections Operations Specialist II

CIT Group Commercial Services
Danville
02.2001 - Current
  • Collect past due invoices for a portfolio of accounts utilizing customer web portals, automated phone systems, and email.
  • Work to ensure monthly targets are met, based on individual and team accountabilities.
  • Establish final resolution dates for aged invoices.
  • Respond to and complete vendor inquiries in a timely manner.
  • Elevate issues resulting in non-payment or payment delay to the client, credit officer, and A/E in order to resolve problem accounts.
  • Process team reports and other requests as needed.
  • Maintain accurate records and files in concise form to ensure efficient follow-up and availability of information.
  • Assist Legal Collections with assigning claims and work closely with collection agencies to ensure effectiveness for recovery of accounts placed for collections, and track monthly agency performance.
  • Upload incoming and outgoing documentation in regard to PFC accounts.
  • Provide administrative support to collection agencies by processing incoming emails and mail, and handling individual requests for court use.
  • Verify agency invoices and process for approval through PeopleSoft.

Education

Master of Science: Hospitality Management -

Johnson & Wales University
Providence, RI
06-2020

Bachelor of Science: Business Administration & Entrepreneurship (Cum Laude) -

Liberty University
Lynchburg, VA
06-2019

Associate of Arts: Interdisciplinary Studies -

Liberty University
Lynchburg, VA
06-2017

Skills

  • Customer Service
  • Administrative Skills
  • Problem Solving
  • Account Management
  • Microsoft Word, Excel and Outlook
  • Event Planning
  • Time Management

Accomplishments & Honors

  • National Society of Collegiate Scholars Honor Society (NSCS)
  • Delta Mu Delta Honor Society (DMD)

Timeline

Collections Operations Specialist II

CIT Group Commercial Services
02.2001 - Current

Master of Science: Hospitality Management -

Johnson & Wales University

Bachelor of Science: Business Administration & Entrepreneurship (Cum Laude) -

Liberty University

Associate of Arts: Interdisciplinary Studies -

Liberty University

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Teresa Gray