Teresa Green
Kennewick,WA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering strong work ethics with over 40 years in Customer service while making a positive impact on the lives that I've touched
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Customer Service
L And L Painting
Kennewick, WA
02.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Deliver excellent customer service, resulting in consistent 100 percent customer satisfaction rating
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts
- Answer phones promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
- Contacted clients to verify account information and maintain accuracy.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered customer telephone calls promptly to avoid on-hold wait times
Office Manager
Duane's Optical/ Dr. Worley
Kennewick, WA
10.2010 - 06.2016
- Maintained computer and physical filing systems.
- Overseen office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed over 20 orders weekly for fitting of frames, lenses and contacts
Developmental Specialist Worker
Nancy Serne
Olympia, WA
10.2003 - 09.2010
- Administered government-supported community development programs and promoted department programs and services.
- Focusing on becoming not just staff but friends
- Always put another individual's needs above my own,
- Treat with respect and integrity
- Knowing when frustrated their tempers could escalate, so immediately redirect.
- Hygiene is very important, making sure their needs were taken care of daily
- Working towards making each day better than last.
- Knowing my client had built so much trust, was very rewarding
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Collaborated with team members to achieve target results
- Maintained energy and enthusiasm in fast-paced environment
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Better Business Bureau
Juanda Krebs
101 N Union Suite 105, WA
02.1986 - 10.2003
- Managed around 50 calls per day on average, increased membership sales by at least 25 percent.
- Responsible for monthly Board meetings
- Used Microsoft Word and other software tools to create documents and other communications
- Responsible making daily deposits, Statements/billings, Accounting, Data Entry, Multi-line phones, Project Research, meeting deadlines, all office procedures.
- Investigate companies local and national compiling BBB reports as satisfaction or non satisfactory
- Investigate local/national charitable organizations "Give but wisely".
- Work closely with Labor and industries, Attorney Generals office, Dept of Corrections (monitor inmates doing Community hours replacing jail time)
- Protecting seniors and general public from Scams while giving speeches and lectures to Middle/high school students educating them.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Education
GED -
West Valley High
Yakima, WA06.1982
Skills
- Policy and Procedures
- Team player
- Excellent Customer Service
- Perfectionist to work performed
- Mediation/Arbitration Certification
- Non Violence Intervention Certification
- Respect for Higher Authority
Certification
- Certified Mediator/Arbitrator
- C.H.I.R.P.S. Training (Competence, health & Safety, Integration, Relationships, Power & Choice, Status)
- Nonviolent Crises Intervention
- Blood-borne Pathogens
- Certificate of Appreciation (has gone the extra mile in providing excellent services to our residents.
- Certificate of completion for Community Protection Support.
- Division of Developmental Disabilities ~ Nurse delegation.
- RNA~ License thru the state
- Letters from previous employers regarding my work ethics.
Timeline
Customer Service
L And L Painting
02.2022 - Current
Office Manager
Duane's Optical/ Dr. Worley
10.2010 - 06.2016
Developmental Specialist Worker
Nancy Serne
10.2003 - 09.2010
Better Business Bureau
Juanda Krebs
02.1986 - 10.2003
GED -
West Valley High
Feeling very blessed as a new day begins
There is no better feeling then the love for my family/Animals. I have been involved with Animal Rescue for the last 30 years, not knowing if abused, dropped off or living on the street, placing them in a forever home to feel love, security of being part of a family is such a rewarding feeling.
Feeling very blessed as a new day begins
There is no better feeling then the love for my family/Animals. I have been involved with Animal Rescue for the last 30 years, not knowing if abused, dropped off or living on the street, placing them in a forever home to feel love, security of being part of a family is such a rewarding feeling.
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