Tenured professional with extensive experience in collections, customer relationships, accounts receivables, cash application and process improvement
Overview
16
16
years of professional experience
Work History
Program Specialist
Labcorp Drug Development, now Fortrea, LLC
Remote, GA
01.2022 - 03.2024
Conducted insurance verifications to understand if patient's prescribed therapy was eligible for coverage
Documented results in appropriate tracking system
Processed patient applications and followed the program's specifications to determine their eligibility
Documented results in appropriate tracking system and managed follow ups as appropriate
Handled calls, tracked communications, and raised issues based on established procedures
Commercial Collections Specialist
Imerys/Rollins, Inc
Roswell/Atlanta, GA
07.2020 - 11.2021
Responsible for collecting on $12M monthly portfolio
Researched purchase orders and sales orders for discrepancies
Completed aging reports and performed treasury functions
Account reconciliations
Communicated routinely with Sales, Customer Service, and Cash Applications Teams
Trained new employees
Handled high call volume
Senior Collector/Team Lead
U.S. HealthWorks, a Concentra Company
Alpharetta, GA
08.2008 - 05.2019
Responsible for collecting an average of $12M in annual revenues across 21 states on multiple databases
Consistently met or exceeded monthly and quarterly collection goals while decreasing delinquency
Identified at-risk accounts by aging in order to minimize bad debt losses
Summarized receivable reports on a weekly and monthly basis for management
Communicated in a professional manner while negotiating payment terms and settlement offers
Established and maintained working relationships with clients while ensuring prompt payments
Provided remittance data for Cash Department to ensure accurate cash application
Maintained knowledge of over 300 ESTPA contracts
Project leader for all large, high-dollar, high-volume national ESTPA's and laboratories
Assisted in the development of standard electronic bill format, reconciliations and denial management
Developed training policies and procedures for ESTPA Department, coordinated mentorship program for new hires and interviewed potential new hires in panel form
Assisted Audit Department on internal audits
Worked with acquisition team to ensure client data was accurately uploaded prior to go-live dates
Education
Georgia State -
Perimeter Campus
Skills
Microsoft Office
Excel
Word
Outlook
AS400
JD Edwards
AI Dynamics
Google Platform
Salesforce
Siebel
Highly effective problem solver
Strong customer focus with excellent follow-up
Good communication and organization
Timeline
Program Specialist
Labcorp Drug Development, now Fortrea, LLC
01.2022 - 03.2024
Commercial Collections Specialist
Imerys/Rollins, Inc
07.2020 - 11.2021
Senior Collector/Team Lead
U.S. HealthWorks, a Concentra Company
08.2008 - 05.2019
Georgia State -
Perimeter Campus
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