Teresa Gregor
Roswell,GA
Summary
Tenured professional with extensive experience in collections, customer relationships, accounts receivables, cash application and process improvement
Overview
16
16
years of professional experience
Work History
Program Specialist
Labcorp Drug Development, now Fortrea, LLC
Remote, GA
01.2022 - 03.2024
- Conducted insurance verifications to understand if patient's prescribed therapy was eligible for coverage
- Documented results in appropriate tracking system
- Processed patient applications and followed the program's specifications to determine their eligibility
- Documented results in appropriate tracking system and managed follow ups as appropriate
- Handled calls, tracked communications, and raised issues based on established procedures
Commercial Collections Specialist
Imerys/Rollins, Inc
Roswell/Atlanta, GA
07.2020 - 11.2021
- Responsible for collecting on $12M monthly portfolio
- Researched purchase orders and sales orders for discrepancies
- Completed aging reports and performed treasury functions
- Account reconciliations
- Communicated routinely with Sales, Customer Service, and Cash Applications Teams
- Trained new employees
- Handled high call volume
Senior Collector/Team Lead
U.S. HealthWorks, a Concentra Company
Alpharetta, GA
08.2008 - 05.2019
- Responsible for collecting an average of $12M in annual revenues across 21 states on multiple databases
- Consistently met or exceeded monthly and quarterly collection goals while decreasing delinquency
- Identified at-risk accounts by aging in order to minimize bad debt losses
- Summarized receivable reports on a weekly and monthly basis for management
- Communicated in a professional manner while negotiating payment terms and settlement offers
- Established and maintained working relationships with clients while ensuring prompt payments
- Provided remittance data for Cash Department to ensure accurate cash application
- Maintained knowledge of over 300 ESTPA contracts
- Project leader for all large, high-dollar, high-volume national ESTPA's and laboratories
- Assisted in the development of standard electronic bill format, reconciliations and denial management
- Developed training policies and procedures for ESTPA Department, coordinated mentorship program for new hires and interviewed potential new hires in panel form
- Assisted Audit Department on internal audits
- Worked with acquisition team to ensure client data was accurately uploaded prior to go-live dates
Education
Georgia State -
Perimeter Campus
Skills
- Microsoft Office
- Excel
- Word
- Outlook
- AS400
- JD Edwards
- AI Dynamics
- Google Platform
- Salesforce
- Siebel
- Highly effective problem solver
- Strong customer focus with excellent follow-up
- Good communication and organization
Timeline
Program Specialist
Labcorp Drug Development, now Fortrea, LLC
01.2022 - 03.2024
Commercial Collections Specialist
Imerys/Rollins, Inc
07.2020 - 11.2021
Senior Collector/Team Lead
U.S. HealthWorks, a Concentra Company
08.2008 - 05.2019
Georgia State -
Perimeter Campus
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