Teresa Gutierrez
Wasco,CA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Retail Store and Operations Manager
Exclusive Wireless
Shafter, California
09.2025 - 03.2026
- Managed daily store operations, prioritizing customer needs while coordinating staffing, inventory, and administrative tasks to enhance overall service quality.
- Maintained customer satisfaction through timely communication and effective follow-through on inquiries and concerns.
- Resolved complex customer issues through active listening and effective problem-solving.
- Established trust with customers by identifying individual needs and concerns.
- Explained available options and coordinated suitable solutions for customers.
- Maintain timely and accurate documentation, including employee records, attendance, payroll information, inventory, financial records, and other operational documentation.
- Document workplace incidents,customer escalations, performance concerns, disciplinary actions, and employee separation matters in accordance with established policies and procedures.
Retail Assistant Manager
Exclusive Wireless
Delano, California
08.2024 - 08.2025
- Assisted customers by identifying needs, explaining options, troubleshooting issues, and coordinating effective solutions.
- Supported daily operations by addressing customer needs, providing employee support, managing administrative tasks, and aligning with organizational priorities.
- Coordinated tasks and goals, monitored progress, and communicated performance updates to upper management.
- Maintained documentation related to employee performance, workplace incidents, customer concern, and operational matters while following established procedures.
- Escalated significant incidents and concerns to appropriate leadership and provided clear, factual information to support follow-up and resolution.
Team Member / Customer Service
Pizza Hut
Wasco
06.2018 - 01.2021
- Delivered friendly and efficient customer service, enhancing customer satisfaction in a fast-paced restaurant.
- Processed cash and credit/debit transactions, ensuring accurate and timely customer payments.
- Exhibited reliability and punctuality while multitasking effectively during peak service periods.
Education
High School Diploma -
Wasco High School
Wasco05-2017
Some College (No Degree) - Early Childhood Development
Bakersfield College
Bakersfield, CA09-2026
Skills
- Client relationship management
- Customer relationship management
- Inventory management
- Administrative support
- Data documentation
- Microsoft Word
- PowerPoint
- Team collaboration
- Effective communication
- Multilingual communication
- Customer service
- Customer service
LANGUAGES
English and Spanish
Timeline
Retail Store and Operations Manager
Exclusive Wireless
09.2025 - 03.2026
Retail Assistant Manager
Exclusive Wireless
08.2024 - 08.2025
Team Member / Customer Service
Pizza Hut
06.2018 - 01.2021
High School Diploma -
Wasco High School
Some College (No Degree) - Early Childhood Development
Bakersfield College