Teresa Hardwick
Tampa,FL
Summary
Dynamic General Manager with a proven track record at Italo's Pizza as well as at Speedway Cafe, excelling in operations management and leadership. Enhanced service speed and accuracy through strategic initiatives, while cultivating strong client relationships. Expert in problem resolution and team building. driving sales growth and operational efficiency in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
General Manager
Speedway Cafe
- Oversaw daily operations, ensuring smooth workflow.
- Cultivated relationships with suppliers, negotiating favorable terms and improving product offerings.
- Led initiatives to enhance operational efficiency, resulting in improved service speed and accuracy.
- Coordinated marketing campaigns, increasing community engagement and brand visibility through events.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies and inventory.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
File Clerk
Best Line Oil
Tampa, FL
11.2022 - 03.2026
- Organized and maintained filing systems for efficient document retrieval.
- Assisted in data entry tasks, ensuring accuracy of records.
- Supported team with administrative duties, contributing to overall office efficiency.
- Implemented improved filing practices to enhance workflow processes.
- Conducted regular audits of files to maintain compliance with company standards.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Restored old files and archived completed files for future reference.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
Tasker
TaskRabbit
01.2021 - 03.2026
- Completed various tasks efficiently, adapting to client needs and preferences.
- Managed time effectively to meet multiple service requests within designated schedules.
- Communicated clearly with clients to ensure satisfaction and address any concerns promptly.
- Demonstrated reliability by consistently delivering high-quality service in diverse environments.
- Utilized TaskRabbit platform proficiently to manage bookings and respond to inquiries.
- Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
- Adapted quickly to changing priorities or unforeseen challenges, demonstrating flexibility and resilience under pressure.
- Developed strong relationships with clients to ensure repeat business and long-term partnerships.
Assistant Store Manager
Speedway Gas Station
08.2021 - 01.2022
- Assisted in managing daily operations and ensuring efficient store workflow.
- Trained and mentored new staff on customer service standards and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented promotional strategies to enhance sales and customer engagement.
- Resolved customer inquiries and complaints, maintaining high satisfaction rates.
- Conducted regular safety inspections to uphold compliance with health regulations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
General Manager
Italo's Pizza
North Canton, OH
10.2011 - 09.2021
- Customer service
- Large cash deposits
- POS
- Multiple phone lines
- Ordering
- Inventory
- Highering, firing and management of employees.
- Training
- Food safety certified
- Marketing for location
- Creating lasting relationships with customers to ensure long-term relationships.
Education
High School Diploma - General Studies
Canton City Adult Schooling
Canton, OH09-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
Timeline
File Clerk
Best Line Oil
11.2022 - 03.2026
Assistant Store Manager
Speedway Gas Station
08.2021 - 01.2022
Tasker
TaskRabbit
01.2021 - 03.2026
General Manager
Italo's Pizza
10.2011 - 09.2021
General Manager
Speedway Cafe
High School Diploma - General Studies
Canton City Adult Schooling