Open To Work
Teresa Hardwick-Doyle
Tampa,Fl.
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Training a team to become focused on quality! Skilled in solving complicated issues and making proactive operational changes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Speedway Gas Station
Canton, Ohio
08.2021 - 01.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examined merchandise to correctly price and display products.
GM
Speedway Cafe
Massillon, OH
02.2021 - 08.2021
- Designed sales and service strategies to improve revenue and retention.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Directed successful operational turnaround, eliminating an undetermined amount in debt.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Bank Teller
Integrity Credit Union/Mancan
Baberton, Ohio
04.2021 - 09.2021
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
General Manager
Italo's Pizza
Canton, Ohio
10.2011 - 09.2020
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Marketing to ensure business growth.
- increased sales every year.
Education
GED -
Canton City Schools - Adult Community Education
Canton, OH06.2012
Skills
- Stock management
- POS systems operations
- Records management
- Workforce Management
- Merchandising
- Records maintenance
- Sales strategies
- Issue resolution
- Customer relations
- Performance improvements
- Employee development
- Supervision and training
- Cross-functional team management
- Purchasing and planning
- Recruiting and hiring
- Customer retention
- Google drive
- building a team within my team
- Quality assurance
- determined work ethic
Certification
- Certified Phlebotomist, Affinity Hospital - 2013
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$15/hr - $1000/hrTimeline
Assistant Store Manager
Speedway Gas Station
08.2021 - 01.2022
Bank Teller
Integrity Credit Union/Mancan
04.2021 - 09.2021
GM
Speedway Cafe
02.2021 - 08.2021
General Manager
Italo's Pizza
10.2011 - 09.2020
GED -
Canton City Schools - Adult Community Education