Monica Stuckey
Harvey,IL
Summary
Talented leader offering over 21 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style. Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
22
22
years of professional experience
Work History
Sanitation Supervisor
Advocate Christ Medical Center
Chicago, IL
10.2023 - Current
- Maintained high cleanliness standards with regular inspections, ensuring adherence to regulations.
- Upheld regulatory compliance by staying current with industry standards and maintaining accurate documentation of all sanitation activities performed in the facility.
- Managed chemical inventory, ensuring safe storage and handling practices were followed at all times.
- Reduced downtime during production changeovers with efficient coordination of sanitation crew members'' tasks during each shift transition period.
- Reduced cross-contamination risks by training employees on proper cleaning techniques and equipment usage.
- Created detailed sanitation schedules, delegating tasks to team members accordingly.
- Evaluated employee performance regularly, providing constructive feedback to facilitate growth within the team.
Patient Services Supervisor
Morrison Healthcare
Harvey, IL
01.2019 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Established and managed team schedules and shift assignments.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Food Service Worker/ Promoted in 2017 to Superviso
Compass
Davenport, IA
07.2016 - 07.2019
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Quickly and accurately served specific meals to patients with special dietary needs.
- Patiently and compassionately assisted patients requiring assistance eating meals.
- Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Purchased food supplies for department according to budget limitations.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
Dietary Aide
Compass Group USA
Eldridge, IA
05.2015 - 07.2016
- Quickly and accurately served specific meals to patients with special dietary needs.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Prepared and expedited food orders to support waitstaff and other team members.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Food Service Worker/Cashier Team Lead
Sodexo USA
Davenport, IA
07.2008 - 06.2015
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Used proper handling and preservation methods while packaging and storing food products.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Operated POS cash register and equipment to collect payments.
- Assisted customers by answering questions and fulfilling requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Checked and pulled defective or expired products from shelves.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Maintained effective team member communication.
Dietary Aide
Sodexo USA
Davenport, IA
01.2003 - 06.2009
- Quickly and accurately served specific meals to patients with special dietary needs.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Patiently and compassionately assisted patients requiring assistance eating meals.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Closely followed sanitation and food handling guidelines while assisting with daily meal preparation.
- Reason for leaving- contract expired/ and then i transferred to another account.
Education
Certified Med Aid - Health Aide
Scott Community College
Davenport, IA04.2013
High School Diploma -
Corliss H.S
Chicago, IL06.1999
Skills
- Project oversight
- Training and mentoring
- Staff Management
- Medication dispensing
- Hiring and recruitment
- Loss prevention management
- Inventory and restocking
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Merchandise Restocking
- Cash Register Operation
- Reports and documents
- Cleaning and sanitizing
- Inventory management
- Written and verbal communication
Timeline
Sanitation Supervisor
Advocate Christ Medical Center
10.2023 - Current
Patient Services Supervisor
Morrison Healthcare
01.2019 - Current
Food Service Worker/ Promoted in 2017 to Superviso
Compass
07.2016 - 07.2019
Dietary Aide
Compass Group USA
05.2015 - 07.2016
Food Service Worker/Cashier Team Lead
Sodexo USA
07.2008 - 06.2015
Dietary Aide
Sodexo USA
01.2003 - 06.2009
Certified Med Aid - Health Aide
Scott Community College
High School Diploma -
Corliss H.S