Medical Records Quality Assurance
Open To Work
TERESA HART
University Hospital - University Health System
Augusta,GA
Work Preference
Desired Job Title
Director of Quality AssuranceMedical Records AnalystMedical Records Quality Assurance
Work Type
Full TimePart TimeContract WorkGig WorkConsulting
Location Preference
Remote
Minimum Desired Compensation
$30000/yr
Important To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programs
1
Certification
17
Years of experience
Highly organized individual with strong verbal and written communication skills. Experienced in managing appointment coordination and improving office efficiency, contributing to a positive patient experience and seamless operations. Transcription skills and EPIC trained.
Work History
Certified Mastectomy Fitter
3 Years 4 Months- Collaborated with healthcare teams to develop tailored fitting plans based on individual patient requirements.
- Assessed patients' needs for mastectomy fittings, ensuring comfort and proper fit of garments.
- Educated patients on post-surgical care, providing support and guidance throughout the fitting process.
- Maintained accurate inventory of fitting supplies and prosthetics, ensuring availability for patient needs.
- Streamlined fitting procedures, enhancing efficiency while maintaining high standards of patient care.
- Conducted regular follow-ups with patients to address concerns and adjust fittings as necessary.
- Mentored new staff in mastectomy fitting protocols and patient interaction best practices.
- Implemented feedback mechanisms to continuously improve service quality and patient satisfaction levels.
- Handled billing processes efficiently, minimizing discrepancies and maximizing revenue collection for the clinic.
- Stayed current on industry trends and advancements, continuously enhancing skills as a Certified Mastectomy Fitter.
- Participated in community outreach events to raise awareness about mastectomy fitting services available at the clinic.
- Navigated complex insurance guidelines successfully, resulting in more streamlined claim processing experiences for both patients and providers.
- Provided ongoing support to patients through follow-up appointments, phone calls, and emails, fostering long-term trust and loyalty.
- Developed strong relationships with product vendors, ensuring timely delivery and high-quality merchandise for patients.
- Maintained detailed records of all fittings performed, ensuring accuracy for future reference or insurance purposes.
- Contributed positively to team dynamics by collaborating closely with colleagues on shared objectives and goals.
- Improved patient satisfaction by providing compassionate and knowledgeable fitting consultations for post-mastectomy products.
- Utilized medical software to document and track patient progress.
Breast Health Center Secretary
3 Years 5 Months- Managed scheduling and coordination of appointments for medical staff and patients.
- Streamlined office procedures, enhancing efficiency in daily operations.
- Provided administrative support, ensuring accurate documentation and record-keeping.
- Facilitated communication between departments to improve information flow.
- Assisted in preparing reports and presentations for departmental meetings.
- Implemented electronic filing systems, reducing retrieval time for important documents.
- Led initiatives to enhance patient experience through efficient front desk operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into the system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
Director of Quality Assurance
13 Years 4 Months- Developed and implemented strategic quality management systems to optimize operational efficiency across departments.
- Led cross-functional teams in root cause analysis to address quality issues and improve reliability.
- Streamlined quality control processes, resulting in reduced defect rates and enhanced customer satisfaction.
- Collaborated with R&D teams to integrate quality considerations into product development phases, fostering innovation without compromising standards.
- Conducted regular audits of QA processes, identifying gaps and implementing corrective actions to maintain high-quality benchmarks.
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Drafted internal QA policies on factors such as validation techniques and more.
- Oversaw regulatory compliance initiatives, maintaining up-to-date knowledge on relevant industry guidelines and requirements.
- Led a team of QA professionals, fostering a culture of continuous improvement and excellence.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Improved customer satisfaction ratings by addressing reported issues promptly and effectively.
- Implemented training programs to enhance the skillset of the Quality Assurance team members.
- Conducted periodic performance reviews for team members, providing constructive feedback for professional growth.
- Developed and implemented QA strategies aligned with industry standards and regulatory requirements.
- Collaborated with cross-functional teams to identify and resolve quality issues proactively.
- Mentored QA team, fostering a culture of continuous improvement and operational excellence.
Education
Associate of Science - Medical Assisting
Bachelor of Arts - Psychology
Associate of Science - Allied Health Science
Skills
Medical Transcription
Document preparation
Typing proficiency
Spreadsheet skills
Patient communication
Medical records management
EPIC experience
Certification
- Certified Mastectomy fitter, University Hospital
- Certified Medical Transcriptionist, InfoPro, Inc.
Timeline
Certified Mastectomy Fitter
University Hospital - University Health System
01.2014 - 05.2017Read More
Breast Health Center Secretary
University Hospital - University Health System
12.2013 - 05.2017Read More
Director of Quality Assurance
InfoPro, Inc.
08.2000 - 12.2013Read More
South University - Savannah
Bachelor of Arts from Psychology
Read More
Spencer College
Associate of Science from Medical Assisting
Read More
South University - Savannah
Associate of Science from Allied Health Science
Read More