TERESA HATFIELD
Belpre,USA
Summary
Dedicated Patient Care Coordinator with a proven track record in facilitating patient registration processes, including virtual visits. Expertise in delivering compassionate support and ensuring seamless communication between patients and healthcare providers. Committed to enhancing patient experiences through efficient coordination and attention to detail. Adept at navigating complex healthcare systems to provide optimal care and support for diverse patient needs.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
MedExpress Urgent Care/UPMC GoHealth Urgent Care
09.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to assist them through the registration process.
- Responded to inquiries from callers seeking information.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Adhere to HIPPA regulations when handling patient medical information.
- Scheduled virtual visits, verified insurance, collecting copays and checking the patient in for their visit.
Legal Assistant
Susan L. Gwinn
11.2015 - 12.2019
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Assisted attorneys with reviewing and organizing witness reports.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted witnesses to testify under oath at court hearings.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Produced legal documents such as briefs, pleadings and appeals.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Wrote and filed pleadings with court on schedule to maximize case success.
Legal Assistant
Nolan & Meek Co., L.P.A.
09.2013 - 11.2015
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Assisted attorneys with reviewing and organizing witness reports.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted witnesses to testify under oath at court hearings.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Wrote and filed pleadings with court on schedule to maximize case success.
Legal Assistant
Eslocker, Oremus & Ryan Co., L.P.A.
05.2009 - 11.2015
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Assisted attorneys with reviewing and organizing witness reports.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted witnesses to testify under oath at court hearings.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Wrote and filed pleadings with court on schedule to maximize case success.
Mortgage Processor II
Peoples Bank NA
06.2006 - 04.2009
- Set up and completed loan submission packages.
- Created strong working relationships with advisors, assistants and support staff.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Communicated with originator and applicant concerning progress of loan file.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Closing Processor/Title Abstractor
Palmer & Titus
05.2004 - 06.2006
- Disbursed funds and documents according to instructions from mortgage company, payoff lender, title and other appropriate parties.
- Prepared general and specialized closing documents and organized real estate and lender loan documents in preferred order.
- Coordinated daily closing activity to fulfill team responsibility for meeting and exceeding customer closing expectations.
- Proofed recording documents for typographical errors, signatures, notary documentation and missing data.
- Obtained clear title by ordering title reports, resolving title defects and satisfying existing liens and encumbrances against property or principals.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Assisted in preparation of title insurance policies and title commitments.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Examined and verified several titles weekly.
- Drafted title abstracts and legal documents for real estate transactions.
- Researched ownership interests and liens on real estate properties.
- Examined land records and identified potential problems with title search results.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Education
Associates Degree - Administrative Assistant
Washington State Community College
Marietta, OH05-1985
Skills
- Clockwise, GoReg and Epic
- Microsoft Word and Excel
- In-person scheduling
- Virtual scheduling
- Patient confidentiality
- Organizational skills
- Multitasking
- Customer service
- Insurance verification
- Telephone skills
- Referrals
- Attention to detail
Timeline
Patient Care Coordinator
MedExpress Urgent Care/UPMC GoHealth Urgent Care
09.2021 - Current
Legal Assistant
Susan L. Gwinn
11.2015 - 12.2019
Legal Assistant
Nolan & Meek Co., L.P.A.
09.2013 - 11.2015
Legal Assistant
Eslocker, Oremus & Ryan Co., L.P.A.
05.2009 - 11.2015
Mortgage Processor II
Peoples Bank NA
06.2006 - 04.2009
Closing Processor/Title Abstractor
Palmer & Titus
05.2004 - 06.2006
Associates Degree - Administrative Assistant
Washington State Community College