Teresa Hawkins

Navigate inbound and outbound calls, to collect claims information, on behalf of hospitals and medical centers across nation.

Document correct information in patient account and maintain professional and empathetic tone with every patient.

. Gentle probing for detailed information, regarding possible accident patient may have been recently involved in.

Document if patient provided attorney or insurance claim information.

Send completed information to correct department for finalization.

RECEIVED AWARD FOR BEING TOP SELLER FIRST WEEKS OF TRAINING

Make outbound calls to medicare patients that have opted in to receive medicare insurance options.

Ask probing questions to determine if we can further assist them, to find a plan that offers better benefits, with no copays/deductibles.

E.G. Are they 65 yrs. old or older, with 40 quarters of work ahead of them.

Do they possess a red white and blue medicare card.

Do they have medicare parts A and B active.

Explain the four parts of medicare, when applicable.

Remained impartial in order to advise clients based on circumstances.

• Entered phone calls, emails or hard copy information into computerized maintenance management system.
• Coordinated outside service calls with specific vendors.
• Researched and answered customer work order status inquiries.
• Maintained and updated records, reports, files and communication information.
• Political Polling
• Upselling
• Sales
• Administrator for litigations
• Inbound and outbound calls
• Market research
• Appointment setting
• Customer retention/win back

Remote chat and email and phone support, for patient's safe mail delivery of medications.

Familiar with the Citrix system.

Able to navigate multiple screens/monitors.

Assist patients with open enrollment decision making.

Qualified for second level PCA

• Maintained effective schedule balance between rest periods, active play and instruction.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Distributed food, napkins and beverages in preparation for snack time.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Obtained client medical history, medication information, symptoms and allergies.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Appointment setting
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Familiar with Navinet system.

Pulled charts for the day.
Greeted patients.
Confirmed medical insurance on Navinet.
Took vitals. Blood pressure, Temp, H.R. Blood Glucose when appl.
Recorded in EHR.
Performed Phlebotomy.
Assisted Dr. Khan in office procedures.
Took patients weight.
Eye exam.
Height.
Wrote referrals.
Stocked patient rooms with appropriate supplies.
Sanitized and cleaned rooms, and prepped for next patient.
Maintained flow of patients w appropriate charts assigned to rooms.
Phoned patients to remind of impending appointments.
Faxed documents.
Office supply errands.
Copied documents.
Ran office full week, when manager had emergency.

Assisted traffic division police officers with the safe flow of traffic.
Directed children safely towards their destination.
Directed the smooth flow of traffic.