Teresa Hays
Show Low,AZ
Summary
Dedicated, meticulous and reliable Office Manager with over 22 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals. Flexible and focused team player with expertise in Customer Service and phone skills.
Overview
26
26
years of professional experience
Work History
Receptionist
Advanced Dental Care
Show Low, AZ
02.2024 - Current
- Coordinated communication between patients and dental staff, ensuring effective information exchange.
- Managed patient scheduling to optimize office workflow and enhance patient experience.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
- Oversaw billing inquiries and insurance verification, enhancing financial accuracy for patient accounts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Office Manager
Alta Sierra Veterinary Hospital
Show Low, AZ
12.2000 - 05.2023
- Oversaw daily functions of 5 doctors, 14 technicians and 6 receptionist personnel
- Oversaw daily operations for 5 doctors, 14 technicians, and 6 receptionists, ensuring smooth workflow and service delivery
- Managed electronic customer records, administrative functions related to billing and accounts receivable and reporting on daily basis
- Managed electronic customer records and billing, accounts receivable, and daily reporting, streamlining administrative processes
- Managed inventory and purchase of supplies for hospital operations and equipment maintenance
- Monitored office inventory to maintain adequate supply levels and order products
- Generated financial reports for owner review
- Generated financial reports for owner's review, providing insights for informed decision-making
- Interviewed potential employees and yearly employee performance evaluations
- Ensured that all operations met federal and state laws
- Provided exceptional customer service through effective communication
- Handled billing and payment collections for client transactions
Education
Certification - Office Supervision And Management
VHCTAz
Phoenix, AZ10-2019
Associate of Arts - Physical Education And Business
MCC Community College
Mesa, AZ05-1981
High School Diploma -
Mountain View High School
Mesa, AZ01-1979
Skills
- Office administration abilities
- HR functions
- Office organization
- Employee management
- Customer service
- Accounts payable leadership
- Customer service orientation
- Appointment scheduling
- Operations management
Volunteer work
- May 2023-present
- Volunteer work with the Show low Elks lodge.
- Easter egg hunt for the white mountain
- Thanksgiving baskets for our community
- Clothe a Child, brought clothing
- Kids Christmas helped
Community Christian School
Aide to Kindergarten teacher
Physical Education teacher for first, second, third, and fourth grade pm
Physical Education teacher for fifth, sixth, seventh and eighth grade pm
Timeline
Receptionist
Advanced Dental Care
02.2024 - Current
Office Manager
Alta Sierra Veterinary Hospital
12.2000 - 05.2023
Associate of Arts - Physical Education And Business
MCC Community College
High School Diploma -
Mountain View High School
Certification - Office Supervision And Management
VHCTAz